Pathway of Hope Regional Caseworker

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values

The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

This position brings life to the mission of The Salvation Army through casework services through the Pathway of Hope initiative in Southern Saskatchewan. Pathway of Hope is an integrated mission case management framework, and the work of this position supports the organizational desire to move from transactional distribution services toward relational and transformational ministry. This position provides casework services through a collaborative approach in which ministry units partner as stakeholders in serving the community. Through a referral process, this position offers mobile casework services  to all CFS ministry units in Southern Saskatchewan. The position is based out of the Regina Haven of Hope office and meets with participants in person and via video conferencing, travels to ministry unit locations throughout Southern Saskatchewan, as necessary, and sometimes engages with participants in public settings or in homes, as appropriate. The Pathway of Hope Caseworker, along with other local Team members will journey with participants to reach their goals and build hope for the future. This position supports ministry unit integration and encourages the delivery of spiritual care services by each ministry unit team. This position also works with ministry units to produce and promote opportunities for corps members and volunteers to get involved with supporting families.

Ministry Unit Coordination:

• Serve as the primary caseworker and key contact for Pathway of Hope in the Southern Saskatchewan region
• Work with each ministry unit to form a local Pathway of Hope team including Officers, employees, congregation members, volunteers, and community partners, to work with participants from a holistic perspective
• Provide client intake and assessment to Pathway of Hope participant referral and enrollment processes
• Work with the Pathway of Hope participant and ministry unit teams ongoing to coordinate goal setting and action plans
• Connect with each ministry unit location (via phone, video conference, or in-person) to coordinate community linkages, referral and enrollment processes, and any reporting requirements
• Facilitate ministry unit access to the services of the THQ Pathway of Hope team including case consultation and technical assistance, training and development, and evaluation and reporting
• Ensure program policies and procedures are followed to maintain integrity, accountability and program outcome measurements
• Attends and participates in trainings and meetings as required by the Ministry Units, Divisional and Territorial Headquarters
• Ensure consistent communication by participating in regular meetings and conference calls with Pathway of Hope teams, divisional personnel, and the THQ Pathway of Hope team
• Connect regularly with the Area Commander to provide progress reports and request any necessary support
• Connect with the THQ Pathway of Hope Regional Coordinator (virtually or in-person) at least monthly to discuss participant progress and team functioning
• Collaborate with the THQ Pathway of Hope Regional Coordinator to promote and organize training opportunities
• Performs other duties as assigned

Direct Case Management Services:

• Engage and build rapport with the target population
• Maintain a caseload of 12-18 participant files
• Perform all aspects of the case management process using the Pathway of Hope framework (pre-screening, intake, assessment, goal planning, action, transition, and follow-up)
• Develop goal plans with each participant and schedule regular meetings to review progress and engage in further planning
• Complete initial and ongoing assessments with each participant
• Effectively maintain records to accurately reflect services rendered using all appropriate forms, including detailed case notes for every interaction
• Ensure confidentiality is maintained in accordance with Operating Policy and applicable legislation
• Conduct/arrange home visits, as needed
• Provide information and referral services, as needed, including to ineligible participants
• Assist participants in making linkages and accessing community resources; offer/arrange accompaniment services as appropriate

Community Networking and Partnerships:

• Network with other service providers and maintain relationships with community agencies to provide comprehensive services for participants
• Attend agency and community meetings as needed

Minimum Education Level Attained:

• Post-secondary degree/diploma in Social Work or other Human Services Field

Special Licenses, Diplomas, Certifications or Requirements:

• Proficient in Microsoft Office and video conferencing applications (i.e. Microsoft Teams and Zoom)
• A valid Driver’s License and a clear Drivers Abstract
• Current certification in First Aid/CPR
• Cleared with Child Abuse Registry

Minimum Prior Related Experience:

• Minimum 2 years of experience working with inner city agencies/services and clients
• Previous experience in social services/mental health setting
• Have experience with program facilitation, administrative duties, and program development
• Experience performing administrative tasks
• Experience with community development considered an asset

The successful candidate will:

• Be a team player; demonstrating the ability to work in a compassionate, respectful, and non-judgmental manner
• Display competence in developing and maintaining appropriate client relationships and interagency relations
• Possess excellent organizational, interpersonal and communication skills (written and oral)
• Demonstrate an ability to enter data and perform statistical analysis efficiently and accurately