Permanent, Temporary, Full Time & Part Time Front Line Residential Worker – more than 1 required (union position)

The incumbent reports directly to the Residential Hostel Supervisor and the Assistant Director. The Frontline Residential Worker assists in managing the day-to-day operations of the Maxwell Meighen Centre

Service Responsibilities:

• To complete admissions of Clients to, and discharges from the Hostel
• To take basic information for intake, orientate new client to rules, regulations, schedules as well as available services.
• To complete Triage for new clients or those who have not been Triaged in the last (6) months.
• To perform all clerical duties, make logbook entries, and fill in all required forms.
• To sort and process mail daily, stamp and place mail in mailboxes, register cheques in cheque binder, distribute mail and have clients sign for cheques, check ID before giving out the mail.
• To assist with supervision of Clients.
• To provide support, assistance and encouragement to Clients.
• To make referrals to counselling, administration, pastoral care or programming.
• To do appropriate rounds of the Centre for the 11:00 p.m. and 1:30 a.m. bed checks and register all Beds not used (BNU’s). • Arrange for wake-up calls for clients who request the same.
• Complete final rounds of the building to make certain that all dormitory beds have been cleared and the rooms are locked and secured at 8:00 a.m.
• Do hourly rounds of MMC and sign-off on rounds.
• Maintain a presence in the Hostel Atrium when assigned and participate in programming with the Clients.
• To monitor the Computer Lab when assigned to do so.
• Ensure clients receive proper customer service; deal with client issues, concerns and complaints; read daily logbooks and make necessary follow-up; review all incident reports, make any follow-up and ensure necessary notations are needed and assist in preparing daily, weekly and monthly reports for the department.
• To provide support, assistance, and encouragement to Clients.
• Perform other duties as required by the Hostel Supervisor or Assistant Director

Organizational Responsibilities

• Attend all authorized Seminars, Staff meetings and training sessions as required.
• Adhere to standards that are consistent with the values and philosophy of the Salvation Army and the Maxwell Meighen Centre.
• Read and follow the policy and procedures of the Maxwell Meighen Centre and adhere to the Shelter Standards when dealing with the client, residents, and staff.
• Make suggestions that will improve efficiency, working conditions or procedures of the department and the centre.

Professional Responsibilities

• Dependability – Relied upon to complete tasks and be punctual in your attendance at the centre.
• Cooperation – Willingness to be a team player. Willing to accept change in procedures, process, responsibility, and assignments.
• Initiative – Demonstrate the ability to think and act independently. Originate innovative ideas and methods to improve your performance or complete tasks better.
• Work Environment and Safety – Maintain a safe and pleasant workplace by following the safety regulations and actively contributing towards a safer workplace.

Education/Certifications:

• Post-Secondary Diploma in Social Work, Addictions, Counselling, or related field(s)
• Certification in First Aid/CPR, and Non-Violent Crisis Intervention

Experience:

• Minimum of 2 years related work experience

Required Skills/Knowledge:

• Good interpersonal skills
• Fluent in written and spoken English
• Second language an asset
• Good computer skills with working knowledge of Windows
• Good clerical skills
• Ability to function as a team member

Successful candidate will be required to provide upon hiring:

• A clear vulnerable sector screening
• Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

HOURS:  Full Time positions 37.5 hours per week

Part Time positions 16 hours per week

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, must advise your managing supervisor of your intentions prior to submitting your application.