Division & Section: Shelter, Support & Housing Administration – Service, Planning & Integrity and Homelessness, Initiatives & Prevention Services (HIPS)
Work Location: Metro Hall, 55 John Street
Job Type & Duration: Temporary, Full-time (Approximately 12 months)
Salary: $95,604.60 to $112,312.20 Annually, TM0394, Wage Grade 7
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union/Management
Number of Positions Open: 2
Posting Period: 10-May-2021 to 25-May-2021
Are you a champion of equitable access to programs and services? Do your career goals align with the opportunity to provide policy support for Toronto’s housing and homelessness service delivery system to enhance services for people experiencing homelessness or at risk of homelessness? If so, you may be interested in this exciting opportunity at the City of Toronto’s Shelter, Support and Housing Administration Division! By adopting an actively anti-racist, trauma informed, harm reduction, and housing first approach, you will make a significant contribution to housing and homelessness initiatives in Toronto.
Major Responsibilities:
Shelter Support and Housing Administration is looking for Policy Development Officers to support the implementation of Divisional priorities. Reporting to the Project Director and/or Manager, and working as part of a collaborative management team, the Policy Development Officer is responsible for researching, developing, and evaluating strategic and operational policies, programs, and strategies designed to progress the goals of the City’s housing and homelessness system.
The major job requirements are as follows:
Leads strategic and operational policy development, review, analysis, and operationalization that align with Divisional priorities and strategies, including SSHA’s Meeting in the Middle Strategy and Action Plan, and the Toronto Action Plan to Confront Anti-Black Racism.
Leads the design, review, and implementation of new programs or program revisions to meet Divisional goals, collaboratively working with a broad range of stakeholders to support system and service development initiatives, and ensuring the operational feasibility of any new program or policy.
Prepares and supports the delivery of detailed implementation plans to support new or updated policies and programs, including writing program directives, developing training materials, delivering presentations, and providing appropriate communications to service providers and other stakeholders.
Monitors the implementation of policies and programs, and evaluates their ongoing impact through identifying and operationalizing metrics, targets, and outcome measures using a human centred design, and data-informed approach.
Manages ongoing internal and external stakeholder relationships through effective written and verbal communication, including managers and supervisors in the division, representatives from community-based shelters and service agencies, Indigenous organizations, City divisions and other levels of government, technical consultants, and members of the public or other groups as appropriate to ensure awareness of existing and evolving issues and concerns.
Leads and directly conducts ongoing qualitative and quantitative research and analysis of trends and activities related to homelessness, affordable housing, related services such as employment, and legislation in order to provide information, and identify emerging issues and opportunities to senior management.
Prepares Council reports, research analysis, major funding requests, briefing notes, presentations, and other policy reports/recommendations as required by senior management consistent with unit, divisional and corporate priorities and strategic directions.
Supervises staff, consultants, and project teams to research, prepare, and monitor implementation of recommendations and manages budgets, requests for proposals and service contracts related to projects.
Key Qualifications:
Post-secondary education in a public administration, social science, or an equivalent combination of education and experience.
Considerable experience in policy and/or program analysis, design, development, implementation, and evaluation that address the complex needs and characteristics of the homeless population and/or street involved individuals.
Considerable experience in project management (project design, development and implementation) to effectively meet deadlines.
Experience in social science research methodologies and techniques and experience in writing comprehensive complex and formal reports.
Experience in engagement/consultation processes, including relationship-building, facilitation, consensus-building and conflict resolution, in an effort to gain input and understanding from a broad range of stakeholders.
Lived experience and/or experience working with equity seeking groups (e.g. Indigenous and Black communities) would be an asset.
Excellent strategic and conceptual skills to develop creative solutions in combination with strong research, analytical and conflict resolution skills.
Knowledge and understanding of the Federal/Provincial/Municipal and community funding relationships.
Knowledge and ability to apply an equity lens to policies, programs and strategies, and assesses the impact of proposed changes on various community groups including Indigenous, Black, racialized, newcomer, 2SLGBTQ and low-income city residents.
Knowledge and familiarity with government legislation in the area of occupational health and safety.
Excellent verbal and written communication skills, with exceptional political acuity.
Ability to work both independently as well as lead effective teams and train, motivate and supervise staff.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
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