Primary Care Network (PCN) Manager

Background

Primary and community care is a major component of the British Columbia (BC) health system, delivering over thirty million health care services each year to BC’s 4.6 million residents. A key component of those services is the Primary Care Network (PCN), a network of physician practices, community care, NGO, and Health Authority services. The Burnaby Division of Family Practice (BDFP), Burnaby Health Services (BHS), Fraser Health Authority (FHA) and community Family Physicians (FPs) are currently working to develop PCNs within the Burnaby area. The long-term goals of that effort is that primary care and wellness services provided by FP and Community organizations are fully integrated and accessible to residents closer to their home.

The Primary Care Network Manager is the senior executive for the PCN responsible for overseeing all administrative and operational activities of the PCN.

The overall role of the Primary Care Network Manager is to lead the direction set by the Local Leadership Table (LLT) and PCN Steering Committee (SC), ensuring the implementation of the PCN’s business plan and oversight of the PCN’s daily operations.

This role is accountable to the partners of the PCN through the LLT and reports operationally to the LLT through the Chair and its members and administratively to the Director of Operations, PCN & PMH.

Key Accountabilities

The specific responsibilities of the Primary Care Network Manager include, but are not limited to:

Leadership & Strategic Development:

• Work with the LLT to set and maintain the vision, strategy, and business plans for the PCN ensuring they are current and relevant. Help orient the LLT and assist to lead the strategic planning process; guide and oversee the development of subsequent business plans.
• Support the work of the LLT to help achieve its objective of effective oversight of the PCN providing strategic options, sound advice, briefings and recommendations.
• Be proactive in policy and program development making recommendations in areas of opportunity and continuous improvement.
• Remain grounded in the present (next one to two years), but keep the focus further out (five years); continually strive to achieve the objective of positioning the PCN as the one that sets the standard for all others in the province.

Business Development & Implementation:

• Lead the implementation of the PCN vision ensuring that all programs and services link together, and support the PCN to fulfill its purpose. Leading implementation of the PCN entails leading stakeholders and change leads to implement initiatives that enable networking and team-based care, improve collaboration and care-sharing amongst care professionals, increase the awareness of services available, and eliminate gaps in care service delivery and communication.
• Implement the business plan and the direction provided by the LLT.
• Ensure a fluid and dynamic organization is in place to react to the priority needs of the physicians and key stakeholders.
• Ensure appropriate and effective evaluation is done on all key programs of the PCN so value is assessed on a tangible, quantitative basis; ensure an evidence-based culture is maintained.
• Develop policy, procedures and practices that support and ensure effective organizational management and program delivery.
• Participate and support all committees of the LLT as appropriate.
• Ensure a continuous improvement culture exists with quality assurance and risk management strategies in place to guide and protect PCN operation.
• Adhere to applicable legislation including, but not limited to, the Health Information Act, Freedom of Information Act, Occupational Health and Safety and the Employment Standards Code. Act as, or ensure appropriate delegation for the role of, Privacy Officer for the PCN.
• Anticipate, Identify and work to minimize risk to the organization.
• Address stakeholder issues and concerns.
• Ensure all external and financial reporting requirements to key stakeholders are met.

Clinical Management & Oversight of PCN Clinical Services:

• The Primary Care Network Manager ensures service lines and initiatives in the PCN run smoothly, effectively and at a high quality.
• Oversee day-to-day activities of the PCN funded allied health and nursing staff positions. The Health Authority continues to oversee administrative duties for allied health and nursing staff.
• Delegate responsibility, with appropriate oversight and accountability, for day-to-day operation of the PCN to the management team, which include a co-management model with the FHA Administrative Director, Primary Care Networks.
• Ensure clinical integration of service lines with neighbouring PCNs.

Human Resource Management of PCN staff:

• Uphold and model the core values of the PCN.
• Build a high performing staff team; ensure a culture of effective collaboration throughout the organization.
• Cultivate a learning culture and one that utilizes the strengths of each individual as much as possible.
• Strive for high retention and low turnover.
• Oversight of appropriate, effective disciplinary and termination processes for non-clinical staff.
• Ensure that relevant policies, procedures, guidelines and benefits are in place to ensure staff are treated fairly with dignity and respect at all times.
• Coach and mentor direct reports providing regular and consistent feedback as well as conducting an annual performance review; define and support succession planning for all leadership roles.

Financial & Legal Management:

• Ensure a strong and well managed financial system with appropriate controls is in place; continuously improve the PCN’s financial management in accordance with the approved budget, including associated policies and procedures (spending authority, payment processes, movement of funds, etc.) as well as a strong, respectful relationship with the auditors.
• Ensure al resources are managed appropriately, prudently and responsibly, as well as ensuring appropriate cash flow and, if relevant, investments.
• Act ethically in all financial matters ensuring public trust is never jeopardized, particularly with regards to any payments made to the Primary Care Network Manager (I.e. ensuring appropriate supporting documentation and approvals are in place in all circumstances).
• Complete, and manage, all grant applications and look for additional, appropriate sources of funding.
• Ensure that appropriate insurance and security measures are in place to protect the PCN from liability and theft.
• Liaise legal counsel to ensure that all legal issues are identified and addressed as necessary (contract development, due process, corporation resolutions, human resource concerns, etc.).

Communication & Advocacy:

• Ensure communication with partners is consistent, effective, relevant and appropriate.
• Work closely with the Division to ensure communication with physicians in the PCN is consistent, effective, relevant and appropriate.
• Ensure that appropriate and effective communication is in place with other key stakeholders including the PCN Program Management Office (PMO), Fraser Health Authority, community partners and all external communication to the general public.
• Promote the success and value of the PCN to major decision makers and stakeholders including Members of the Legislative Assembly (MLAs) and other government officials and public servants, and so on.
• Represent the PCN where appropriate and advocate on its behalf when necessary.

Collaborative and Integration:

• Enhance relationships with stakeholders and influencers, particularly with others in the health and wellness sector in Burnaby.
• Participate as a non-voting member of the PCN Steering Committee; take on appropriate share of the workload on various working groups.
• Member of the Network of Director, Primary Care Networks for Burnaby.
• As time allows, volunteer to represent the PCN on various provincial committees.
• Supports the Patient Medical Home (PMH) activities of the PCN, including the physician Neighbourhood Networks as appropriate.
• This role has one-two direct reports and a number of reporting relationships with various consultants/contractors.
• This role has a co-management reporting relationship for all PCN allied health and nursing staff, with a focus on oversight of day-to-day operations.
• This role is accountable to the LLTs through the Chair and its members, and indirectly to the members of the PCN SC.
• The position reports administratively to the BDFP Director, PCN and PMH Initiatives.

Benefits:

• Extended health care
• Vision care
• Dental care
• Disability insurance
• Vacation & paid time off
• Life insurance

Job Types: Full-time, Permanent

Salary: $100,000.00-$115,000.00 per year

Benefits:

• Extended health care

Schedule:

• Monday to Friday

Education:

• Bachelor’s Degree (preferred)

Work remotely:

• Temporarily due to COVID-19