161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Principal Associate, Process Management

Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective, that teamwork and respect for each other lead to superior results, and that risk management is everyone’s job. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Process Managers thrive in understanding how things work – that means designing business processes, understanding and mitigating business risks and ensuring we have the right controls in place – and then making them better. As a Process Manager within the Canada Card Risk Office, you will work with extended teams across the enterprise to manage risk and improve our business processes. All Process Managers are expected to:

• Design and manage the daily process flow including process measurement, analysis, and responding to breakdowns as needed
• Support defined framework for prioritizing, delivering, and driving efficiencies to create
  better experiences for our customers
• Apply management skills such as communications and change leadership to help drive key priorities like product launches, technology changes, and continuous improvement
• Learn and leverage process management tools and techniques that are part of the Design, Manage and Improve system
• Maintain knowledge of operational procedures and ensure documentation is relevant and updated
• Perform quality assurance routines on existing processes
• Build expertise in the tools and interactions that are a part of your process and use that expertise to enable stakeholders in the process to successfully play their roles

Specifically, as a Principal Process Manager, you will have responsibility for partnering with associates within and outside the Risk Management community to ensure that key risk management processes are managed in a well managed manner across Canada. Such processes could include the design and management of controls as well as management of operational and regulatory breakdowns across Canada. You will also learn more about Enterprise Risk, Control and Issue Management Programs so that you will be able to lead and implement risk management tools and techniques that are in line or ahead of industry benchmarks. Job responsibilities include (but are not limited to):

• Consult with the business on building a strong control environment for mitigating risk and addressing regulatory obligations
• Consult with the business on best practices for navigating operational and regulatory breakdowns
• Manage the day to day operations and prioritization of key initiatives of a Risk Management team/pod
• Conduct data analysis and build and maintain risk insights and reporting products
• Manage and improve risk management processes with quality to ensure processes are performing as expected in an ever evolving risk and regulatory landscape

Basic Qualifications:

• Bachelor’s degree in Engineering, Business, Commerce, or Science
• At least 2 years of experience designing, building, managing and improving processes
• At least 5 year experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively

Preferred Qualifications:

• Experience working in the Financial Industry
• Experience working in an Agile workplace environment
• Experience of using Lean & Six Sigma to drive continuous improvement initiatives
• Experience in SQL, Tableau and other data analytical techniques

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).