Program Assistant

Date: April 20, 2021

Competition: #21‐12A

APPLICATIONS ARE INVITED FOR THE FOLLOWING FULL‐TIME REGULAR POSITION

Position: Program Assistant

Division: Corrections & Court Services Division, School of Criminal Justice & Security

Location: New Westminster Campus

Reporting To: Program Manager, Corrections Academy

Justice Institute of British Columbia:
Justice Institute of British Columbia (JIBC) is Canada’s leading public safety educator with a mission to develop dynamic

justice and public safety professionals through its exceptional applied education, training and research. JIBC offers

internationally recognized education that leads to certificates, diplomas, bachelor’s degrees and graduate certificates;

exceptional continuing education for work and career‐related learning and development; and customized contract

training to government agencies and private organizations worldwide. Each year, over 36,000 students study at one of

JIBC’s six campuses in B.C., through online education, and at locations in more than 150 BC communities, as well as sites

across Canada and around the world. Our education contributes to safer communities and a more just society by

providing professionals with the knowledge, skills and abilities to excel at every stage of their careers and make a

difference every day.

Summary:
This position works in a team environment to provide administrative support to facilitate delivery of BC Corrections,

Adult Custody – Security Officer Training program. This role works works collaboratively with the Program Manager and

the Program Director.

Primary Responsibilities:
Administrative support for course implementation and delivery of face to face and online courses; which

includes: preparing, assembling and shipping course materials; room‐booking ; and maintaining related records

and files as well as maintenance and support of Blackboard for online offerings;

Performing duties related to scheduling of courses working in Colleague;

Assisting with production and copying where required;

Problem‐solving and information sharing with new recruits and instructors by telephone and email;

Maintaining, creating or formatting course related documents and materials using MS word, Excel, and

Adobe Acrobat;

Entering data on the BC Governments Enterprise Learning Management databases related to staff training and

responding to requests for information concerning those training records;

Maintain mailboxes/Microsoft Outlook and respond to all inquiries;

Providing back‐up & support for members of the Corrections Academy team;

Liaising with internal and external contacts including BC Corrections staff with respect to registering of students

and the delivery of programs and courses;

Performing other related duties, as required.

Qualifications & Requirements:
Secondary school graduation plus three (3) years of related office experience, or an acceptable equivalent

combination of education, training and experience;

Demonstrated proficiency with MS Office software, including Word, Excel and Outlook;

Strong written and verbal communication skills;

Excellent organizational skills, and attention to detail;

Proven ability to meet deadlines, manage priorities and maintain a high level of accuracy, while processing

a high volume of work within an independent setting is essential;

Ability to maintain a positive attitude with a focus on exceptional customer service is essential;

Proven ability to resolve issues in a logical, assertive, and professional manner;

Ability to establish and maintain effective working relationships with a variety of internal and external

contacts in a team‐based setting important, including BC Corrections staff, JIBC staff and the public;

Ability to remain calm under pressure and deal with sensitive issues showing discretion and confidentiality;

Knowledge of a student information system (i.e., Colleague), and/or a learning management system (i.e.,

Blackboard), as well as Adobe Software are an asset;

Physical ability to lift boxes (up to 25 lbs.) is required.

Shortlisted applicants will undergo online administrative testing as part of the recruitment process.

We offer a total compensation package that includes Extended Health and Dental Benefits, and enrollment in the

Municipal Pension Plan after six months. In addition, we offer 15 vacation days annually (pro‐rated in first year), as

well as generous other leave entitlements.

Salary Range: $43,163 to $46,146 annually (BCGEU Salary Grid 9) based on a 35 hour work week

Posting Date: April 20, 2021

Closing Date: May 4, 2021

Start Date: ASAP

Please submit a resume/CV, cover letter and copies of academic credentials, quoting Competition #21‐12A,

via email to [email protected].

Please feel free to contact Michelle Renville, Program Manager at [email protected] for more information

about this position.

Justice Institute of British Columbia is an equal opportunity employer and is interested in broadening the

diversity of its staff. We encourage applications from visible minorities, Indigenous peoples and persons

with disabilities.