Program Coordinator and Facilitator, Mental Health & Addictions

The Salvation Army Illuminate operates direct services and initiatives that disrupt the cycles of human trafficking by illuminating public awareness through education, relentless intervention strategies, creating safe places for Survivors to heal, and establishing networks that build back extraordinary lives for those affected in Canada. Our team is seeking innovative, mature, and committed individuals to join us in ending human trafficking in Canada. More information can be found at www.illuminateht.com

Objective: The Program Coordinator and Facilitator provides oversight, supervision, direction, and facilitation of in-person and digital training, education, mental health support groups, addictions, employment, immigration, fine arts, and technical skill development for Survivors of human trafficking in Canada of all genders.

Hours:

• TERMS: Temporary, Full-Time (37.5 hrs./week) Contract  (October 01st, 2021 – March 31st, 2022)
• DAYS & TIME: Sunday – Thursday  (2:00pm-10:00pm)
• NO. OF VACANCIES: 1

• Responsible to model positive behaviors & boundaries to clients and contribute to the mission and goals of the Salvation Army Illuminate.
• Participate in training, meetings, case management development, administrative system orientations as required
• Operate within a rotating on-call schedule for emergencies within the team for staff and/or program-related emergencies
• Develop, implement, and evaluate weekly, lesson plans and group sessions, in topics such as advanced mental wellness, addictions, recovery, and rehabilitation, utilizing best-practice evidence-based models, including the accompaniment of clients in the community to activities and events, and local travel to events
• Implement existing courses and programming, build community relationships and discounted access to services, coordinate with community partners in service access and delivery
• Work with a small client caseload of Survivors in early mental wellness and substance abuse recovery, developing plans to work towards engagement in safe houses, recovery programs, addictions programs, offering on-call support and support for special projects
• Supervise all mental health, addictions programming for Illuminate program clients, reporting to the Manager, Anti-Human Trafficking Programs, and in collaboration with other supervisory team members where relevant
• Complete complex reporting, statistical evaluation, and oversee program budget, reporting to Manager on outcomes & funder requirements, attend funding related events & share program outcomes
• Conduct interviews, hire and provide orientations for departmental staff, conduct investigations & progressive discipline, and termination where relevant. Maintain confidential staff files & uphold all policies and procedures. May assist with support at additional program sites where required.
• Delegate & coordinate completion of tasks to Staff as per their job descriptions, provide accountability & performance evaluation on an ongoing basis, including oversight of lived experience employment placements
• Participate in recruiting, orientating, training, scheduling, and evaluating volunteers and practicum students for programming
• Oversee financial resources of the department, including petty cash, visa reconciliations, and any other resources determined for program delivery
• Development of administrative frameworks and best practices for program delivery, including new and innovative approaches to digital programming, hard target strategies, teaching to learning styles & using creative multi-modal approaches
• Provide accompaniment by vehicle, ferry, plane, or public forms of transit for program participants were required for programming, supply purchasing, attending events
• Utilize knowledge of issues pertaining to ADL’s, Person-Environment-Occupation Model, occupational therapy, human trafficking & exploitation, rehabilitation, immigration, decolonizing praxis, fine arts, lived experience inclusion, domestic violence/abuse, mental health, addictions, homelessness, employment, education, racial justice & equity, financial inclusion, and internal policies and procedures to develop program materials and partnerships
• Conduct psychosocial client assessments (for clients in crisis and self-referrals) managing the evening on-call service, oversee the implementation of staff activities & casework
• Ensure the implementation of the Case Management System/Freedom Model as it relates to development, activities, and education, including case notes, activity reports, therapeutic approaches & intervention
• Seek community donations and in-kind support for programming, develop relationships with external stakeholders, participate in community-based events & represent the organization as per Director’s request
• Complete ongoing facilitation training related to staff training, programming, and therapeutic approaches as required, provide training to other team members
• Ensure that program procedures are maintained, develop relevant policies and present to Management, learning guides, and facilitator materials where required
• Test-run programming and utilize learning lab techniques to refine project concepts, materials, and delivery
• Ongoing maintenance of resources, facility library, and message boards, as well as maintain physical resources including cell phones, vehicles, and program equipment
• Conduct survivor talkback sessions & councils to support program participant input integration into programming activities
• Monitor and ensure office safety practices in compliance with health and safety standards, complete incident report investigations & develop program-related policy & follow violence & risk assessment guidelines.
• May provide backup support to and or assume functions in other program areas as needed
• Ascertain and provide participants with referral services within the community and/or social services resources where relevant
• Assist Management team in establishing meaningful connections with community partners, support and participate in stakeholder evaluations and focus groups, attend offsite meetings with stakeholders as required
• Ensure client supervision and safety in designated programs and comply with relevant program Policies and Procedures.
• Assess client suitability to internal and external programs and agencies as required
• Perform other duties as assigned

Additional Information:

• This position is required to work in a stressful environment dealing with clients in crisis situations brought about by diverse problems, and developing new and innovative content. The ability to function independently, with responsibility, and frequently under pressure, while managing multiple concurrent tasks including emergency situations is an ongoing expectation of this position. Direct program activities may require a moderate level of physical ability to effectively carry out the duties of the position.

*NOTE: For some jobs, you may be required to provide validated educational documentation.

Education/Certifications:

• Mature individual, who is committed to the mission of the Salvation Army and is willing and able to work within the Salvation Army doctrine and theology, including supporting client spiritual care as per the psychosocial model of rehabilitation
• Completion of Grade 12 or the equivalent education, and a certificate or undergraduate degree in a relevant field, and a certificate/certification including mental health, wellness, behavioral intervention, addiction/substance abuse
• Must be able to obtain Correction Service Canada clearance and clearance from The Salvation Army’s Child Abuse Registry is a condition of employment.
• Non-violent Crisis Intervention, or the willingness to be trained.

Experience:

• Demonstrated knowledge of and/or experience with theory, principles, and practices specifically in the human services field, case management, administrative systems, employment, human trafficking & exploitation, decolonizing praxis, fine arts, lived experience inclusion, domestic violence/abuse, mental health, addictions, homelessness, employment, and internal policies and procedures to develop program materials, curriculum, and partnerships are required.
• Ability to work under pressure and in a team environment
• Experience in employment, fine arts and social therapies is an asset
• At least two years of recent, relevant experience in administration, development, and research relating to women, domestic violence/abuse, substance abuse, mental health, and homelessness issues is required for this position.

Required Skills/Knowledge:

• Valid Class 5 Driver’s License
• Demonstrated ability in Microsoft Office, the internet, and multi-media creation
• Demonstrated effective interpersonal, conflict resolution, organizational, and time management skills.
• Demonstrated ability to communicate effectively both orally and in writing is essential
• Demonstrated ability to work independently or in a team setting.
• Demonstrated effective interpersonal and teamwork skills.
• Demonstrated ability to communicate effectively both orally and in writing.
• Demonstrated ability to work independently
• Ability to write & speak French, Mandarin, Tagalog, or Spanish is an asset

Other Conditions/Requirement:

• Successful obtainment of clearance through The Salvation Army Child Abuse Registry.
• Successful obtainment of clearance through the Criminal Record Check under the Criminal Records Review Program.
• Successful obtainment of Enhanced Reliability Status Security Clearance.

Successful candidates, prior to hiring, may be required to provide:

• Background check consent
• A clear vulnerable sector screening
• A clean driver abstract
• Completion of our online Armatus Abuse Training and required Health and Safety training

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.