The ideal candidate will have a background in IT Service Management, talent in sales and experience in customer service. We expect this candidate to be a reliable professional able to achieve balance between customer orientation and a result-driven approach. The goal, for this candidate, is to retain customers and grow Jolera wallet share by aligning technology solutions to business requirements.
What You’ll Do
Customer Technology Stewardship
Work with Jolera Operations/Architects/Leadership to plan for customer technology needs.
Facilitate technology planning sessions with appropriate customer constituents.
Ensure timely and regular reporting updates and go forward discussions.
Map and build internal external awareness of customer current state versus optimal state.
Collaborate with customer executives and leaders to build and execute IT Strategic Plans.
Provide Management of Onboarding, Projects and other Initiatives, connecting the dots internal to Jolera as well as with customer and external constituents.
Customer Administration & Business Support
Maintain and manage customer agreements and negotiations.
Facilitate and coordinate action on customer concerns.
Direct and administer customer invoicing and reporting.
CRM filled with up to date customer information (company details, contacts, opportunities).
Customer Relationship Building
Routinely meet with key stakeholders and influencers.
Direct Jolera Management in customer engagement needs.
Facilitate third party relationships.
Stay apprised of customer business activity.
Ensure receipt of event invites, holiday/occasion gifting.
Who You Are
10+ years of work experience in the related field in relation to Information Technology.
Strong knowledge of market research, sales and negotiating principles.
Strong knowledge of MS Office, and CRM Software.
Excellent communication, and presentation skills as well as the ability to build relationships.
Strong organizational, and time-management skills.
Academic background in business administration, sales or marketing.
Understands and demonstrates high-touch customer service/sales/relationships.
Is dynamic enough to build relationships and communicate effectively with senior and mid-level managers.
Understands IT broadly enough to have a conversation and position themselves as a go-to-advisor.
Knows when to say “no” or “help”.
Is sufficiently resourceful and able to track multiple moving targets.
French is an asset but not mandatory.
Apply Now
To help us with our recruitment effort, please indicate your email/cover letter where (vacanciesincanada.ca) you saw this job posting.