Quality Management Coordinator Strategic

About the City of Hamilton

Contribute to the City of Hamilton, one of Canada’s largest cities – home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

JOB POSTING

JOB ID #: 17249

Quality Management Coordinator Strategic

Public Works

Transportation Operations & Maintenace

77 James Street North

NUMBER OF VACANCIES: 1

UNION/NON-UNION: Non Union Mgmt Professional

HOURS Of WORK: 35.00 per week

GRADE: 5

SALARY/HOUR: $44.057 – $51.526 per hour

• Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Full-Time Temporary

• Note: This vacancy is for 12 months due to a backfil

Job Description ID #: 7340

SUMMARY OF DUTIES

Reporting to the Sr Process Improvement & Quality Program Manager, the Quality Management Coordinator will provide perform specialized administrative, technical and coordination work related to the identification, evaluation, prioritization and implementation of the Division’s Quality Management System.

Accountable for ensuring that initiatives are delivered in accordance with City and Provincial guidelines through effective and efficient use of financial and staff resources. Using a “best practices” approach, develops and delivers quality services in a timely and cost-effective manner.

The Quality Management Coordinator will possess a demonstrated record of performance, leadership, technical competence, diplomacy, customer focus, innovation/creativity, team advocacy and commitment to results. The incumbent will have a high level of personal integrity and will be an excellent communicator.

RESPONSIBILITIES

The Quality Management Coordinator will complete key deliverables related to and coordinate the development, operation and maintenance of a divisional Quality Management System. The incumbent will be responsible for completing and coordinating various strategic, technical and research duties related to transportation operations and roadway maintenance to meet the growing needs of the residents and businesses of the City of Hamilton.

GENERAL DUTIES

Coordinate the development, implementation and management of a Quality Management System (QMS) framework with a focus on performance measurement for the Transportation Operations & Maintenance Division for operations and roadway maintenance functions.

Review and update procedures related to the QMS on a regular basis to ensure that they continue to meet the requirements of the Corporation, Department, Maintenance Standards, Compliance Reporting and Legislated and Legal requirements.

Coordinate the divisional KPI/Performance measurements.

Utilize the Intelex Software to ensure maintenance of the Quality Management System.

Provide training and direction on the Quality Management System to those within the Division.

Support the management staff by providing them with assistance and direction with regards to the Quality

Management System.

Conduct field audits for compliance and work with cross divisional teams to conduct compliance audits to ensure compliance.

Assist in performing internal audits related to the Integrated Management System this may at times include leading the audit, which includes setting the agenda, meeting with management, performing the audit, closing meeting with management and issuing non-conformances.

Ensure that summary reports are produced on time, that the data is protected and readily available.

Communicate with other Sections within the Transportation Operations & Maintenance Division to represent the Section’s interests, determine best practices and ensure consistency and cooperation within the Division.

May be assigned special projects throughout the year such as exploring new technologies, programs or methods.

Coordinates projects that are of a Divisional and strategic nature and focused on Divisional objectives;

Assists in the development of strategic briefings to the Manager; and writes Council reports, presentations, and other documents as required.

Leads or participates in multi-disciplinary teams and represents the Sr Process Improvement & Quality Program Manager and/or Manager on corporate, departmental, and Divisional committees and project teams as directed.

Interact with consultants on Divisional projects including the preparation of specifications and terms of reference, researching and overseeing the collection of data and reviewing/commenting on consultants’ reports and recommendations.

Participates in the development and implementation of the Divisional operational work plans that includes goals, objectives and performance indicators for organizational units, and monitors and prepare reports and other documentation as required.

Assist in the implementation of operational initiatives oriented to improve the efficiency and effectiveness of Divisional operations.

Provide research and analysis on pertinent issues, develop policy or make recommendations for appropriate action to the Manager.

Monitor and control operating and capital expense budgets for assigned projects and initiatives as required.

Prepare or review as required, recommendation, technical and performance reports arising out of this area of responsibility for presentation to Sr Process Improvement & Quality Program Manager, Manager, Director, General Manager, Council, various committees or community groups of the City.

Maintain an understanding of industry standards and City operating guidelines, including standards defined in provincial regulations in consideration of the operational requirements for the Division.

Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Perform other duties as assigned that are directly related to the major responsibilities of the job.

QUALIFICATIONS

Considerable experience related to the duties listed above, normally acquired through the completion of a University Degree in Public Policy, Business Administration, Engineering, Operations Management or related discipline and/or a combination of education and progressive work-related experience. PMP designation and Lean Six Sigma certification would be considered an asset..

Proven experience and knowledge of applicable theories, practices and trends in project management, process improvement and quality systems.

Knowledge and understanding of performance measurement and continuous improvement processes in an operations related environment.

Proven experience in leading change and deploying continuous improvement programs using LEAN, Six Sigma and/or other methodologies; public sector and unionized environment an asset.

Demonstrated knowledge of planning, engineering and project management theories, practices and trends to manage operational tasks, including reviewing, approving and implementing work plans and project budgets.

Ability to coordinate diverse teams to obtain cooperation, instill accountability and achieve results.

Considerable demonstrated experience in a public works environment with experience and responsibilities for policy/program initiatives and analysis, project management, and change management strategies.

Extensive relevant experience in the municipal Public Works environment with relevant business knowledge.

Experience with quality management systems within a municipal environment.

Must be self-motivated and capable of working independently and as part of a team. Must excel at planning, organizing, and implementing projects.

Thorough knowledge and understanding of statutes, regulations, and by-laws affecting the Division (e.g. acts/regulations including but not limited to the Environmental Protection Act, Municipal Act, and Occupational Health & Safety Act, Maintenance Standards, Highway Traffic Act) and a working knowledge of related corporate policies and procedures.

Highly effective facilitation, communication, presentation, conceptual problem-solving, interpersonal and organizational skills, with the ability to multi-task and adopt quickly to change.

Demonstrated experience and ability to coordinate or participate in cross-functional teams, foster cooperative and collaborative working relationships and to take multi-partner projects to successful completion.

Knowledge of Divisional programs and services; the City’s role, function, legislative and policy framework; and current issues affecting local government with an understanding of public sector management accountability framework.

Computer literacy and proficiency utilizing Microsoft products (Word, Power Point, & Outlook), specifically MS Excel and/or other software to complete statistical analysis Minitab/Power BI/SPSS and other software programs which may be required by the Division.

Possess excellent public relations, report writing, and presentation skills and demonstrate the ability to lead and participate on diverse teams.

Demonstrated ability to maintain confidentiality, exercise good judgment and discretion in dealing with politically sensitive and labour relations matters.

Must possess a valid Class “G” Driver’s Licence with provision of a vehicle by the applicant for use on the job.

Ability to work outside regular business hours, as required.

Disclaimer:
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

We invite you to visit the departmental webpage to obtain further information on the culture and business of this department.

The incumbent shall comply with all Health and Safety Policies and Practices for this position and the workplace.

It is the responsibility of the applicants to ensure that their application reaches Human Resources by the closing date or they may not be considered. It is also the responsibility of applicants to supply qualifications, licences and related experience relevant to the qualifications outlined above for this competition as directed. On the basis of the criteria set out above, this posting is open to all applicants

The statements made by me are true, complete and correct to the best of my knowledge. I understand that any falsification of statements, misrepresentations, deliberate omission or concealment of information may be considered just cause for discipline, up to and including termination for internal applicants and disqualification for external applicants.