Relief Front Line Worker – more than 1 required

Frontline workers are the first point of contact for clients who come to Barrie Bayside Mission Centre. You will provide high level engagement and interaction with clients in our emergency housing facility, which includes admitting clients, intake processing, monitoring, referral and administrative duties

• Facilitate intake for Clients by gathering required information, provide any requested information, and orient clients and to facility Emergency Housing guidelines and schedules, as well as all available services
• Conduct a full intake process using the HIFIS system and complete the VI-SPDAT needs assessment tool
• Provide oversite during all meals to ensure safety of all
• Respond to immediate needs, provide supports, crisis intervention and conflict resolution
• Provide Emergency Housing and access to meals, snacks, donations, shower, toiletries, laundry, clothes, computers, telephones and other amenities offered
• Provide residential clients with their medication upon request and monitor as required
• Maintain surveillance of security monitors, make regular rounds throughout program areas, washroom and perimeter checks of building and communicate regularly with staff from other program areas
• Responsible for regular room checks; to ensure the safety of the residents and facility
• Provide on-going daily support, assistance and encouragement to break the cycles of poverty and homelessness
• Ensuring weekly chore list is up to date and that residence are on a rotational chore schedule
• Records information in logbook in an accurate and legible manner.
• Ensures kitchen laundry and client towels is done nightly (midnight shift) which includes folding and putting away in cupboard
• Ensures bed linens laundry is done weekly (midnight shift) which includes folding and putting away in cupboard
• Serves and cleans up from evening snack (afternoon shift)
• Maintains cleanliness of the shelter work area during assigned shifts according to Health & Safety standards
• Prepares shelter bed linens (Midnight shift) weekly for in-house laundry
• Ensures bed linens (Day shift) are placed on beds in shelter dorm rooms
• Ensures security of client’s possessions left in our care (under lock and key)
• Ensures storage room is organized of client’s belongings and items are stored accordingly in totes when a client has been discharged
• Ensures Bayside Mission entrances, sidewalks and alley ways are kept clear of snow by shoveling and applying salt as needed
• Conduct exit interviews with clients and enter discharge information in client’s file
• Promote positive and supportive attitudes towards individuals who are experiencing homelessness
• Participate in and promote programs and activities that empower our clients to work towards their goals
• To perform all other related duties as assigned by Shelter Supervisor

Perform other duties as required.

• College diploma in Social Services field or equivalent experience
• Possess a valid Certification in First Aid/CPR + AED
• Possess a Food Handler Certificate
• Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

• Two to five years previous experience with people experiencing homelessness would be an asset
• Knowledge and understanding of addictions/ mental health
• Superior knowledge of community resources
• Thorough knowledge and understanding of and a commitment to anti-racism, anti-oppression and equity

SKILLS AND CAPABILITIES:

• Excellent problem-solving skills are essential
• Able to maintain a high degree of confidentiality
• Excellent oral and written communication skills in English, other languages considered an asset
• Excellent interpersonal and time management skills
• Ability to work as a team member with other staff, volunteers, donors and clients
• Participate in Non-violent crisis intervention training
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.