Residence Manager

As one of the largest charitable community service organizations in Canada, the YMCA of Hamilton/Burlington/Brantford responds to critical social needs in the community and works to provide solutions. By nurturing the potential of children, youth and adults, the YMCA connects people to life-building opportunities, to each other and enhances their quality of life. We foster social responsibility and healthy living. The YMCA works collectively with community partners that share the YMCA’s determination in strengthening the foundations of community for all people

This position requires a commitment to the YMCA mission and core values of: Belonging, Caring, Honesty, Respect and Responsibility, as well as, a commitment to building developmental assets in children and adults. All offers of employment will be subject to the provision that the successful incumbent provides the YMCA of Hamilton/Burlington/Brantford with a current and satisfactory Police Records Check. Positions responsible for the direct supervision of children and/or vulnerable persons will be required, in addition to a Police Records Check, to provide a Vulnerable Sector Screening Report at the time of hire.

Responsibilities

Plan, organize, coordinate and supervise day-to-day operation of a 172 room residence ensuring a resident focused approach

Manage and oversee all staff and contractors working within the residence operation

Develop and manage the achievement of the revenue and expenditure portions of the budget for the residence with coordinated plan with Finance for all residence receivables

Identify key issues and find innovative solutions to challenges including mediating disputes, managing the Landlord Tenant Board process and other community resources as may be required

Scheduled Team Leader shifts

Development and implementation of plans related to general maintenance of residence facilities

Coordination of third party services related to preventative programs i.e. pest control

Maintain standards and adherence to Health and Safety regulations

Supervision of clerical and security staff as it relates to the Residence operation

Track and report on statistical data

Manage and execute all intake procedures and screening requirements to include authorization of conditions of occupancy to ensure occupancy rates are maintained

Annual review of all policies and procedures

Ensuring all transactions with residents are documented and on file for accurate and timely record keeping

Work collaboratively with Facility Services and Housekeeping team to ensure maintenance and cleaning standards are achieved

Preparation of all filings for Landlord Tenant Board

Training of all staff on residence financial transactions in CLASS

Daily communication with residents to ensure operation is being maintained to standards

Qualifications

Candidate will possess a related undergraduate degree or a combination of education and experience.

4 to 5 years of management experience in not-for-profit with a focus on housing, social work, or related area preferred.

Hands on experience developing and managing budgets.

Demonstrated knowledge of risk management principles.

Proven successful housing experience within a transitional housing framework.

Familiarity with the links between violence, trauma, addictions and mental health issues

Exposure to or direct work history with principles of client centered, harm reduction, and transitional housing models.

Effective leadership skills, with a strong focus on day-to-day operations.

Adept at identifying key issues and finding innovative solutions to challenges.

Ability to exercise sound judgment, decision-making and problem solving.

Client-focused with strong interpersonal and relationship building skills.

Knowledge of current social issues related to homelessness, mental illness and drug addiction.

Knowledge, understanding and ability to work with culturally diverse people.

Strong written and oral communication skills.

Above average skills and ability to organize, prioritize and work effectively and efficiently along with good multi-tasking abilities in a fast-paced environment.

Skills in the use of a computer and a client information data base for statistical recording, correspondence and report writing.

Able to exercise discretion, compassion, and empathy, and maintain confidentiality.

Ability to work effectively as part of a team

Strong administration skills and record keeping to ensure files maintained on a daily basis

Current and satisfactory Police Records Check is a condition of employment

Competencies:
Commitment to Organization Vision and Values

Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic outcomes and values of the YMCA.

Initiative

Does the right thing at the right time without being asked.

Outcome Thinking

Visualizes, understands and articulates YMCA outcomes and formulates strategies, plans and actions for achievement.

Communication

Communicates in a thorough, clear and timely manner and supports information sharing and goal achievement across the YMCA.

Diversity

Appreciates that people with different opinions, backgrounds and characteristics bring richness to the YMCA.

Conflict Resolution

Assesses the conflict situation and exercises good judgment in recommending solutions in an ethical manner.

Internal Applicants:
The YMCA of Hamilton/Burlington/Brantford encourages employees within the Association, as well as those employed within the Canadian YMCA/YMCA-YWCA Federation to submit their application. Please note that in so doing, the YMCA of Hamilton/Burlington/Brantford reserves the right to contact the applicable YMCA or YMCA-YWCA for purposes of seeking an employment reference throughout the recruitment process.

Please ensure that prior to submitting your application that you have disclosed to your current supervisor, your intention to submit your application. By submitting your application, you understand and agree to allow the YMCA of Hamilton/Burlington/Brantford to contact your current Association.

Accessibility:
The YMCA of Hamilton/Burlington/Brantford is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the Accessibility for Ontarians with Disabilities Acts (AODA) and have established policies, procedures and practices which adhere to the accessibility standards set out in the AODA. Should you require any accommodation throughout the recruitment process please do not hesitate contacting our Human Resources Department.

The YMCA of Hamilton/Burlington/Brantford is an equal opportunity employer.

If you are interested in this position, please submit your letter of application and resume, along with salary expectations, by June 25, 2021 attention:

Basma Akkila

Associate Human Resources Business Partner

[email protected]

We thank all applicants, however, only those considered for an interview will be contacted.

Application Deadline

25/06/2021