Residential Services Supervisor

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values

The Salvation Army Canada and Bermuda has four core values:
Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

Position Purpose Summary:

Reporting to the Director of Residential Programs, this position is primarily responsible for the supervision and day to day management of operations for Crossroads Bethany Home.  As a member of Crossroads’ Residential Services Management Team, this role also provides program support to the Director of Residential Services on Crossroads Bethany Home programs, as directed.

This is a full time position at 40 hours per week.

Staff Supervision

• Make recommendations and provide support to the Director of Residential Services as it relates to the selection, supervision, training, disciplining and termination of all Bethany Home staff as per The Salvation Army Crossroads Residential Services policy/procedures
• Provide day-to-day supervision to the Bethany Home staff and provide supervision, guidance, training, support, and assistance
• Coordinate Bethany Home staff to conduct room checks of regular clients to monitor rooms to be kept neat, clean, tidy and free of illegal substances
• Ensure that all Administrative, Personnel, and Program and other Crossroads Residential Services Policies and Procedures are adhered to

Bethany Home Program

• Ensure that the Bethany Home department operates within the limits of the established budget
• Liaise with Case Workers (Ministry of Social Services) and other Community Based Organizations
• Provide support and submit recommendations when applicable to the Director of Residential Services, and the Executive Director as they negotiate with the Government
• Provide recommendations, support, assistance, guidance and input on departmental Policy and Procedures, subject to Crossroads Residential Services policy
• In collaboration with the Director of Residential Services, assess, design, implement, monitor and evaluate all Bethany Home programs and interventions and ensure that program/intervention content, structure and delivery are consistent with The Salvation Army Crossroads Residential Services (CRS) and Bethany Home guidelines
• Conduct assigned group work to assist clients within Bethany Home
• Provide support to help fulfill accreditation standards
• Ensure that departmental information flow is clear, unimpeded, and complete to and from staff and residents within Bethany Home
• Schedule and lead regular house meetings between residents and staff of Bethany Home programs
• Ensure that the Mission of The Salvation Army is actively presented in a sensitive and effective manner to clients, staff and the public
• Works with the Ministry of Social Services for reporting and communicating with MSS staff regarding residents and potential residents
• Maintain a well-informed view on community developments and trends relevant to Bethany Home’s ministry and report any relevant findings to the Director of Residential Services
• Maintain and foster good relations with all appropriate levels of government and government agencies
• Facilitate or participate in appropriate program presentation to community and government groups and services
• Participate in the development of departmental budget and provide input and recommendations when applicable

Casework Accountabilities and Client Support

• Provide direct casework and manage a client caseload of youth who are currently involved at Bethany Home
• Design, develop and facilitate programs relevant to clients’ needs, in consultation with the Director of Residential Services
• Ensure client intakes are completed and ensures new clients are orientated with Bethany Home’s rules and regulations
• Schedule and/or actively participate in client Assessment and related Bethany Home meetings

Administration, Documentation & Reporting

• Prepare and/or ensure that statistical reports (including SAMIS) and other documents for Administration are completed, as required
• Maintains familiarity with funder requirements and contract agreements related to Bethany Home programs and assist fulfill reporting requirements to funder standards
• Maintain accurate, comprehensive, legible and current client file records.
• Record unusual or out of character behaviours noticed in daily logbooks at the Reception Desk and report them to appropriate partners
• Maintain monthly fiscal logs for bus passes, petty cash and gift cards

Responsibility for Financial Resources:

• The role will have a credit card to support purchases for programming.
• Be part of the management team that discusses the needs of the department and may submit some recommendations and input on annual budget planning
• Ensures compliance with the approved budget and authorizes minor financial expenditures
• Maintain monthly fiscal logs for bus passes, petty cash and gift cards
• Maintains familiarity with funder requirements and contract agreements related to Bethany Home programs and assist fulfill reporting requirements to funder standards
• Oversees and checks the maintenance and care of program facilities, including equipment and furnishings, and ensures compliance with all municipal licensing standards including fire, water, Occupational Health & Safety, etc
• Complete bi-weekly Payroll

Responsibility for Human Resources:

• This position reports directly to the Director of Residential Services
• Responsible for the direct supervision of Crossroads Bethany Home departmental staff and some front desk departmental staff, providing training, supervision, review for quality, coordination of workflow and assignment of duties to staff
• This role will forward operational recommendations, escalated issues, and improvement input to the Director of Residential Services for consideration and resolution; this role will submit recommendations for PEAC assessments and possible terminations to the Director of Residential Services

Minimum Education Level Attained:

• A minimum of a diploma in social work or justice services, but equivalent experience and education may be considered

Special Licenses, Diplomas, Certifications or Requirements:

• First Aid/CPR Level “C”

Minimum Prior Related Experience:

• Minimum 3 to 5 years’ experience working within a social services field setting
• Minimum 2 years working with youth/women’s programs is preferred
• Demonstrated understanding of the Behavior Based Model
• Minimum 2 years’ experience in a case management system
• Experience working within a non-profit organization is an asset

Skills and Capabilities:

• Ability and willingness to work flexible hours per the needs and requirements of the position
• Ability and willingness to consent to and meet the necessary security clearance criteria as determined by The Salvation Army
• Ability and willingness to demonstrate empathy, concern and interest in providing quality care for clients, work cooperatively with staff, communicate effectively (read, speak, understand written and verbal material in English) and react responsibly in emergency situations
• Demonstrated skills in organizational disciplines
• Ability to develop, implement, and evaluate the type of programs delivered by the Justice Programs
• Demonstrates experience with Microsoft Office, internet and keyboarding
• Display willingness and skills in community networking and presentations
• Ability and willingness to work in cooperation with other staff members of The Salvation Army Crossroads Residential Services; to treat residents, staff, volunteers, and the public with respect, dignity and confidentiality
• Effective time management
• Understands the dynamics of resident’s behaviour with the ability to assess their needs and risks
• Is proficient in meeting residents, forming effective professional relationships and gaining trust
• Is able to effectively assist residents in the identification and solution of the practical problems involved in their successful reintegration in to the community.
• Ability to demonstrate understanding of and empathy toward cultural differences
• Ability to show courtesy, respect and dignity to fellow employees, program clients, residential clients, and the public
• Ability to maintain confidentiality, security and Crossroads Residential Services code of ethics
• Ability to follow The Salvation Army Code of Conduct.
• Ability to exercise considerable initiative, carries out the duties of responsibility of the position, with minimal direction and day to day supervision
• Is able and committed to developing, implementing and evaluating the type of programs delivered by Bethany Home Programs
• Has commitment to teamwork
• Ability to work both collaboratively and independently
• Ability to lead a team by fostering strong environment of collaboration
• Has skill in understanding the use of authority in supervision and effective intervention in crisis situations.
• Demonstrates effective interpersonal and communication skills and the ability to deal with internal and external contacts at all levels of the organization in a professional manner
• Will adhere to standards consistent with the values and philosophy of the Centre and The Salvation Army
• Ability and willingness to support the mission and purpose of The Salvation Army

Work Environment:

• Will travel within the province for Bethany Home related meetings including those meeting with other Salvation Army Ministry Units (bi-annually).
• Be willing to work extra time occasionally when required to support programming requirements within the Ministry Unit
• The role is typically in residential settings and will have increased possibility of exposure to angry and abusive people, bodily fluids, waste, odors, drugs, alcohol, toxic chemicals, infectious diseases, sharp objects (i.e. needle sticks, knives and weapons), and other disagreeable conditions normally found when dealing with marginalized clients

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, must advise your managing supervisor of your intentions prior to submitting your application.