Residential Worker – Permanent Part-time – Hamilton Booth

This is a permanent, part-time position based on 15 hours per week.  The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility.  Applicable shifts include a ½ hour unpaid meal break. The operational hours of this facility are 24/7.

Shifts: Saturday to Sunday and some Statutory Holidays when required, 3:00 p.m. to 11:00 p.m.  

This is a Unionized position.

Interested applicants must respond in writing with a cover letter and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

• Conduct initial intake and screening of clients seeking admission
• Register clients into HIFIS database, assign bed and provide necessary toiletries
• Prepare and provide meal tickets and/or prepared bag lunches according to approved procedures
• Record activities and incidents shared communication log and incident report forms in an objective and concise manner
• Refer clients to case management, chaplain and program manager as needed
• Complete clerical tasks and provide direction to phone inquiries
• Contact emergency service personnel as needed, i.e. ambulance, COAST, police etc.
• Answer telephone and provide inquirer with necessary direction
• Maintain cleanliness of front desk area inside and out
• Provide clients with medication bins and return bins to secure medication cabinet
• Monitor security cameras and work closely with security and staff to resolve security concerns
• Complete incident and communication reports, statistics/cash report before completing shift
• Maintain confidentiality with regard to clients/staff and Centre’s records
• Work closely with and carry out tasks assigned to you by your supervisor
• When necessary call in relief workers according to procedures using on-call list
• Bed checks to be done according to approved procedures (nights)
• Perform other duties as assigned

• Post-Secondary Education in human services related field, i.e. Social Work, Social Services Worker, Community Service Worker, Addictions, Counseling, etc.
• Minimum of (1) year of prior related experience in front line social service work, and experience working with marginalized individuals.
• Must have the ability to communicate effectively both orally and in writing, possess and exercise good interpersonal skills by displaying tact, courtesy and patience with clients, staff, visitors, and volunteers.
• Must have strong skills and experience using Windows, Microsoft Office, HIFIS and/or other case note software
• Ability to work with social disadvantaged people
• Ability to establish and implement goals and plans for self and clients
• Self-motivated and disciplined.
• Maturity and ability to exercise sound judgement and boundaries in a shelter environment
• Ability to work with marginalized clients that may harbor anger and resentment towards helping professions
• Ability to work both independently and under supervision
• Ability to lift/move 40 lbs. (18.14 kgs)
• Ability to organize and prioritize multiple tasks in a fast-paced environment
• Knowledge of Community-based resources
• Possess current First Aid, NVCI and CPR certificates
• Provide an original copy of a Background Check with vulnerable sector screening
• May require screening through The Salvation Army Abuse Registry
• Support for and an understanding of the mission and purpose of The Salvation Army in Canada and the mission statement of The Salvation Army Booth Centre, Hamilton

Alternative combinations of education and experience may be considered