Joining The Humberview Group in 2013, Mississauga KIA serves the Mississauga, Oakville, Brampton, Milton and Toronto areas. They are an award-winning dealership for new and pre-owned KIA vehicle sales. In addition to exceptional customer service found throughout all dealership departments, Mississauga KIA promotes community involvement by supporting local charities and sponsoring local community events.
Humberview Chevrolet Buick GMC is a proud member of The Humberview Group – one of Ontario’s leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 20 stores, 17 brands and 5000 vehicles. At HG, we put people first, because without them, we couldn’t possibly deliver on our promise of serving you better, each and every day.
Job Duties:
Manage the day-to-day Service workflow.
Direct and schedule activities of all team members.
Handle escalated customer complaints.
Establish processes & standards to ensure customer satisfaction and efficient operations.
Actively manage and improve on all measured performance indicators, including: gross sales, profitability, loyalty, CSI, etc.
Forecast and set goals and objectives for the departments.
Develop and execute effective marketing campaigns.
Liaise and manage relationships with factory representatives.
Collaborate with other department managers to effect efficient operations and to improve processes.
Procure shop equipment.
Supervising and keeping record of shop equipment maintenance.
Other duties as required.
What We Look For:
2+ years of previous Service Management experience is required.
Experience with the KIA/Hyundai brands is an asset.
Strong ability to coach, train and motivate team members to high levels of performance.
Valuable client relation skills, with track record of developing and retaining long term relationships.
Self-motivated, driven to succeed, able to maximize efficiency, productivity, and achieve the highest level of customer satisfaction.
Excellent verbal and written English communication skills.
Strong computer skills. MS Office, web applications, etc.
Valid Ontario Driver’s License, with a clean driver’s abstract.
What We Offer:
A solid foundation of customers from over 58 years of business.
A very competitive compensation plan and health and dental insurance.
An incredible opportunity for advancement within the organization.
A leadership team that trains and mentors its staff to ensure success for new team members.
No Sunday or holiday work, more time for your family.
A fun place to work!
Apply Now
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