Leadership:
To ensure that there are open lines of communication with all staff
To coach and mentor all staff to maximize efficiency
To represent the company in a professional manner
To attend company functions and meetings as required
Possess strong communication and leadership qualities – create a positive work environment
Conduct daily shift huddles with each shift to communicate expectations
Front of House Operations:
Responsible for the day to day shift management including all aspects of floor management including its organizational set up, opening and closing duties
Ensure overall guest satisfaction through outstanding service by all FOH team members
100% execution of all tier events
To ensure 100% adherence to the Shoeless Joe’s service program
To ensure all side duties are being completed every shift
Ensure all Shoeless Joe’s most updated systems and standards are available and consistently used
Ensure table visits are minimum 90%
Maintain and update event calendars – sporting events, holidays, community events etc…
Ensure compliance with all legislative requirements: AGCO, food safety, health & safety, WHMIS
Cost Controls:
Responsible to monitor all cash over/short discrepancies
To ensure costed out schedules are completed and ready to be signed off at the management meetings and posted by the deadline date – the Service Manager is responsible for scheduling of all FOH team
To meet labour targets by monitoring and ensuring proper staffing levels at all times
To achieve maximum profitability through effective floor management
Training & Development:
To ensure constant training and development of the FOH team
To ensure front of house team is effective and efficient in the job roles through ongoing staff meetings
Ensure approval of all new hires and that they are trained and tested as per Shoeless Joe’s standard
To ensure staff performance reviews and one on ones are being conducted regularly
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