Description
Primary Accountabilities and Duties:
Fully responsible for all aspects of the station operations. Services offered at the station include Passenger & Ramp Handling and GSE Maintenance
Fully accountable for the financial performance and compliance with Corporate Governance, legal and quality aspects of the Menzies businesses in the station
Leading and working with the senior team to maintain and enhance appropriate, effective safety & security systems, risk assessments, periodical inspections & audits, operational training programs, planning, operational processes and service delivery.
Planning resource allocation in the business unit.
Regularly interacts with customers to promote the station and to measure the level of customer satisfaction. Uses customer feedback to constantly develop and improve capabilities and processes
Implementation of the company policies and procedures, promoting sound safety, security and people management practice.
Responsible for ensuring compliance with all airport policies including but not limited to Public Safety, Security, SeMS, IMS practices, environmental policies, Workplace Health & Safety and all other governances through Transport Canada
Promoting and driving a ‘safety first’ culture through all levels of the organisation.
Ensure the business unit remains fully compliant with internal standards and all relevant industry, regulatory and federal and provincial legislated requirements.
Lead and motivate hard working teams to deliver excellent quality and productivity
Directing and motivating Managers to achieve agreed targets.
Producing routine reports
Other duties as assigned
Essential Skills and Qualifications:
Degree or postgraduate qualification
5 to 7 years management experience in the Airport Ground Handling business
Excellent leadership and people management skills, demonstrated ability to influence, collaborate and negotiate cross functionally in a unionized environment, as well as with internal and external stakeholders.
Experience in operational planning and resource allocation
Working knowledge of GSE maintenance issues
Wide ranging general management experience, with some years of senior management experience
Extensive management and/or support service experience, preferably in a ground handling, aviation or logistics environment
Strong communication and interpersonal skills, balanced with a high level of confidence to influence and present at all levels.
Interpersonal skills: Independence, decisiveness and the ability to work accurately and independent of immediate support. Able to influence, engage and motivate at all levels
Flexible, determined to succeed and self-motivated
Must hold requisite employment authority to work in Canada as well as obtaining and holding all required security clearances.
Fluent in English
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