Student Services Assistant (6-month TERM)

Date Posted: 04/20/2021
Req ID: 3693
Faculty/Division: Faculty of Arts & Science
Department: New College
Campus: St. George (Downtown Toronto)

Description:

About us:
The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

Opened in 1962, New College has a long-standing commitment to social justice, and to supporting its diverse body of 6000+ undergraduate students to excel intellectually and to engage in the wider community. New College supports four interdisciplinary undergraduate programs – African Studies, Buddhist Mental Health and Psychology, Caribbean Studies, and Equity Studies – and houses two departments (Human Biology and Women and Gender Studies). New College prioritizes personal attention to students, innovative interdisciplinary programs, links with professional faculties, career mentorship, and community outreach initiatives. The College has built a rich learning community for students including academic support, amenities for studying and social interaction, and opportunities for co-curricular and community engagement. The College offers a spirited and challenging environment for students to have the opportunity to broaden their experience, create life plans, and meet others from different fields. New College is a friendly, welcoming and informal community that places a high priority on student support services and encourages diversity. For more information on New College, see http://www.newcollege.utoronto.ca.

Your opportunity:
Working as part of a collaborative team, the Student Services Assistant provides friendly, knowledgeable, and timely service. Together with the teamin the Registrar’s Office, the Student Services Assistant provides front-line support and creates a welcoming environment for a diverse group of prospective and current students.

As a member of the New College Registrar’s Office, the Student Services Assistant will be committed to an equity that recognizes, supports, and responds to the diverse histories, lived and marginalized experiences of students and many communities.

Your responsibilities will include:

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Scheduling appointments for prospective students, applicants, and current students to address individual needs
• Providing detailed information on processes, policies and procedures, and ensuring that the services offered address the diverse needs of prospective and current student populations
• Reviewing and assessing student records to determine academic standing and informing students of changes
• Providing detailed information regarding financial aid issues
• Disseminating program materials to prospective students and applicants
• Troubleshooting and resolving routine issues
• Providing basic support and general referrals to individuals in distress

Essential Qualifications:

• Bachelor’s Degree or an acceptable equivalent combination of education and experience.
• Minimum two (2) years’ of recent and related experience providing front-line registrarial student services support to a diverse student population in a post-secondary environment.
• Experience providing academic program information and working with prospective and undergraduate students.
• Experience reviewing requests and screening students for academic advising or short-term counselling appointments.
• Experience maintaining, identifying, and resolving anomalies with student records.
• Advanced skills with Microsoft Office Suite (e.g. Word, Excel, PowerPoint, Outlook, Teams), ROSI/ACORN, and Degree Explorer.
• Excellent written and verbal communications skills.
• Excellent interpersonal skills.
• Excellent ability to prioritize and adapt to ongoing changes inpriorities.
• Demonstrated strong student service orientation and experience fostering equity, diversity and inclusion in a post-secondary environment.

Assets (Nonessential):

• Knowledge of New College.
• Knowledge and experience with policies and procedures at the Faculty of Arts and Science.
• Experience providing financial aid and student awards/scholarships information, and guiding prospective and undergraduate students in completingapplications.
• Experience and ability to analyze administrative processes and procedures, and passionate about creating equitable and inclusive programs and services for students.

To be successful in this role you will be:

• Adaptable
• Approachable
• Motivated self-learner
• Multi-tasker
• Organized
• Possess a positive attitude

Closing Date: 04/29/2021, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 – $58,242 with an annual step progression to a maximum of $74,482. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
Note: This is a 6-month term position.