Technical Support Analyst

The University of Victoria is one of Victoria’s largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.

The salary range for this position is:
Recruitment range: $52,886 – $59,527 starting salary determined by the PEA Collective Agreement.

Performance range: starting salary to max of $69,132 is available through annual performance increases.

Job Summary

Reporting to the Director, Strategic Initiatives and Projects, the Project Officer is part of a project team to support cross-institutional initiatives at UVic. Cross-institutional initiatives are part of our commitment to ensuring that our administrative systems and processes are as efficient and effective as possible to enable those who access those systems and processes to focus on their contribution to the academic mission of the university.

This role will work with stakeholders across the university to address risks around the confidentiality, integrity, and availability of electronic information resources in decentralized IT areas at UVic. The project is led by the Associate Vice-President University Systems & CIO, and Associate Vice-President Academic Planning, and includes a team of deans, directors, and IT staff from across campus.

This position will support the inventorying of assets and systems, create and update documentation relating to the audit recommendations, and support the Steering Committee and Director, Strategic Initiatives and Projects to manage change and project objectives.

Job Requirements

This position requires an undergraduate degree and a minimum of 1 year of experience in business administration, business analysis, public administration, finance, project management, asset management, computer science, engineering, information technology, or another relevant discipline.

An equivalent combination of education and experience may be considered.

Knowledge requirements include:
Knowledge of Microsoft Windows and Mac/Apple computing environments

Project management best practices

Competency requirements include:
Excellent interpersonal skills;

Superior communication skills, both written and verbal

Excellent analytical, critical thinking and problem solving skills

Proven track record achieving project goals on time and produce deliverables of a high quality

Demonstrated ability to work both collaboratively in a team environment as well as independently;

Demonstrated ability to work in an effective and organized manner in a complex and challenging environment;

Demonstrated diplomacy, tact and patience when working with faculty, and staff who have varied levels of computer experience;

General knowledge of Project Management best practices;

Ability to build and maintain productive working relationships with all stakeholders, at all levels of the organization;

Demonstrated willingness to be flexible and adaptable to changing priorities

Assets include:
Experience working in a post-secondary education environment or comparable size/complex organization

Knowledge and experience with other operating systems such as Linux or Unix based systems

Knowledge of Microsoft Active Directory and Group Policy management in a managed desktop environment;

Knowledge of a large variety of software programs including Microsoft Exchange email and calendaring, Microsoft Office and SharePoint, statistical, and database applications;

UVic is committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power. We actively encourage applications from members of groups experiencing barriers to equity.

Read our full equity statement here: www.uvic.ca/equitystatement.

Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact: [email protected]. Any personal information provided will be maintained in confidence.

Additional Information

991390-VPFO-2021-JD-Technical Support Analyst-SG7