Temporary Full Time Case Manager (union position) 8 months

To work with the Supervisor of Case Management in supporting Islington Seniors’ Shelter in achieving its vision of Housing, Outcomes, Mission and Excellence (HOME) by providing outstanding, client-centered service in a manner that is aligned with The Salvations Army’s core values and Housing First policies.

Service Responsibilities:

The Case Manager is responsible to support clients with high needs to meet their basic needs and move towards housing and long-term housing stability utilizing the Enhanced Case Management model, which focuses on Housing First objectives, using the Outcomes Star and Critical Time Intervention.

Organizational Responsibilities:

• Provide intensive case management to a caseload of 18-25 clients at a time
• Complete The Housing-Focused Case Management Assessment Tool and respond to client needs that are identified promptly
• Coach and support clients as needed to access appropriate services
• Provides Case Management which includes: assessment of housing history, the barriers to housing, immediate and ongoing needs (ID, finances, medical supports, clothing, and furniture) work with the client in goal setting, working towards housing by defining a client-centered case plan; monitor and follow-up on client’s progress
• Complete Outcomes Star Tool within the first three-weeks of initial Case Management assessment
• Build comprehensive case plans that focus on housing and housing stability and customize a case plan to meet the long-term needs of the client as it aligns with Critical Time Intervention. Ongoing evaluation and consistent problem-solving essential to provide wraparound care
• Participate in client review meetings
• Provides systems navigation, community support connections, and crisis intervention
• Advocate on behalf of the client as required and appropriate
• Provides mentoring and modeling as part of social and life skills education
• Keep accurate records and documentation (e.g. incident reports, log notes, and case notes)
• Prepare statistical monthly and other reports for clients in the program
• Perform additional duties as required
• Proactive client engagement that is ongoing and consistent during client stay
• Support Frontline staff in learning new resources in the community

Perform other duties as required.

• Minimum two year Community College diploma in Social Services field. Bachelor of Social Work preferred
• Alternative combinations of education and experience may be considered
• Certificate in First Aid/CPR, Crisis Intervention and Conflict Resolution

EXPERIENCE AND KNOWLEDGE:

• Minimum five years of prior experience providing support to homeless individuals
• Minimum of three years’ experience as a case manager in a social service environment
• Previous experience providing individual support to people living in poverty, dealing with mental health issues, addictions, social isolation and/or homelessness
• Knowledge of the Residential Tenancies Act
• Applied Suicide Intervention Training an asset
• Valid Driver’s License/A clean drivers’ Abstract (no vehicle required)

SKILLS AND CAPABILITIES:

• Excellent oral and written communication skills (computer skills essential)
• A second language is an asset
• Proven problem-solving, critical thinking and analysis skills essential
• Well-developed skills and ability to work independently as well as part of a team
• Proven ability to constructively give and receive feedback
• Proven ability to problem-solve, and critically evaluate case plans
• Experience working with seniors essential
• Eagerness to learn, improve and develop skills
• Highly developed understanding of and proven ability to communicate appropriate professional boundaries
• Good knowledge of community resources
• Strong understanding of and commitment to social justice issues, equity issues, anti-racism, anti-discrimination and anti-oppression
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities

HOURS: 40 hours per week

OPSEU represented employees at the Islington Seniors Shelter have priority over all other applicants.

In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.