Temporary Full Time Outreach Services Supervisor ending December 31, 2021

Through a coordinated management approach, ensure the seamless operation of Outreach services by: providing supervision to Street Outreach workers, as well as program development and statistical reporting.

• Develops and implements policies and procedures and other tools for effective communication for client services
• Ensures all log notes and other appropriate documentation is complete
• Assists with preparing statistical, operational and administrative reports as needed
• Conduct regular staff meetings for Street Outreach Team to review operational effectiveness, to review changes/deficiencies in policies and procedures and to provide in-service training
• Participate in the development of a program/service evaluation process for the purpose of ensuring effective services/ministry in accordance with The Salvation Army Accreditation standards

Service Coordination:

• Helps orient and train all staff working in Outreach and Housing services
• Helps arrange for on-going training of staff with Booth Centre Human Resources
• Helps lead and participates in the facilitation of service coordination meetings as required (i.e.-Community networking, HBCM, SOS and Housing meetings)
• Monitor progress at known encampment locations using the ARCGIS mapping system
• Participate in the Coordinated Access Model (CAM) as required
• Helps develop and keeps on –going a reporting/log system that will translate to user friendly statistical information for the benefit of other service providers as well as the funding providers
• Helps develop and follow-up system to inform community partners and service providers of client concerns
• Develop and maintain a client tracking system for statistical and reporting purposes
• Develop and maintain a case management system for a select group of Outreach regular clients
• Develops and undertakes evaluation of service delivery: reports on same
• Responds to 24 hour pages (on rotational basis) for troubleshooting and scheduling concerns: arranges for substitution as required

Human Resources:

• Prepares and ensures departmental schedules and timesheets in ULTIPRO are completed accurately and on time for approval by the Coordinator/Manager/Director
• Participates in interviewing and hiring of the team
• Helps orient and train all staff, volunteers and student placements in the department
• Keeps accurate and up to date supervision notes for review by Coordinator/Manager/Director
• Assists in the evaluation and discipline of workers when necessary
• Exercise strict confidentiality in all HR issues
• Assist managers/coordinators in ensuring all mandatory training is completed on time

Community Liaison:

• Represents The Salvation Army Ottawa Booth Centre by assisting in developing and maintaining contacts with community partners, and attending regular meetings with supervisors from other service providers
• Participates in Public Speaking, information sessions and presentations internal and external as needed
• Ensures appropriate liaison with community/outreach workers

Financial:

• Monitors expenditures and maintains budget limits for all Street Outreach supplies
• May assists in provides financial information for funders through accounting
• May provide accounting with any necessary information for invoicing, payment approval etc.

Working Conditions:  

• May deal with potentially angry and aggressive clients
• May encounter verbal abuse
• May be required to deal with client overdose and other medical situations

Education/Certifications:

• Relevant community college/university education in social work or related fields

Experience:

• Minimum of 2 years effective supervisory experience
• Several years’ experience in direct client service with the homeless, ideally in an outreach setting
• Minimum 3 years’ experience working with urban disadvantaged population

Required Skills/Knowledge:

• Experience working with an urban hard-to-serve client population with addiction and mental health issues
• Effective experience in working cooperatively with community resource agencies
• Ability to represent The Salvation Army at information sessions, presentations and community committees
• Strong interpersonal and leadership skills
• Effective communication skills, particularly in negotiating and advocating for client’s needs
• Good writing skills for documentation and correspondence
• Strong computer skills including a working knowledge of Microsoft Office and Excel.
• Ability to communicate and liaise effectively with community partners; build networking links
• Ability to collect and sort data; analyze findings for evaluation purposes
• Excellent interpersonal skills
• Valid Class G driver’s license

• Bilingualism an asset (English and French)
• Trained in Standard First Aid/CPR, Assist Non Violent Crisis intervention, preferred
• Experience administering Narcan and/or Narcan training a strong asset

Successful candidate will be required to provide upon hiring:

• A clear vulnerable sector screening
• A clean drivers abstract
• Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

HOURS:  40 hours per week. Saturday to Wednesday on a rotation basis – Monday to Wednesday 3:00pm – 11:00pm and Saturday and Sunday hours will vary

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, must advise your managing supervisor of your intentions prior to submitting your application.