Temporary Part Time Outreach Case Worker (union position)

This is a temporary, part-time position based upon 20 hours per week. Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility.  Applicable shifts include a ½ hour unpaid meal break. The operational hours of this facility are 24/7.

Tentative end date: March 31, 2022

Service Responsibilities

• Provides outreach case management support to programs at Lighthouse shelter including but not limited to clients in hotel and in the broader Halton area.
• Monitors environment and clients/residents to ensure safety and security; completes regular client/resident status checks and room searches as required
• Develops and implements case management of assigned clients/ residents; assists clients/residents in establishing goals, monitoring progress, and prepares discharge plan
• Maintains and updates all appropriate documentation related to clients/residents; initiates any new documentation; completes all reports required by the funder and The Salvation Army
• Provides safe storage and recording of prescribed medication
• Coordinates and facilitates resident programming as required
• Conducts all required shift change procedures prior to and after shift change
• Performs intake and discharge procedures for clients/residents as assigned
• Monitors appropriate behavior, intervenes in crisis situations, provides emotional support and advocacy
• Distributes funds to residents in accordance with established guidelines
• Engages in the development of inter-personal relationships that promote dignity and respect
• Performs check-in of residents on passes in community; escorts residents and monitors behavior
• Liaises with Police, Funders, court personnel, community agencies, families and other staff members
• Provides orientation to newly hired staff, volunteers, students
• Provides back-up support to front line positions and their functions as required
• May be required to attend resident appointments
• Attend and facilitate case conferences with case management team
• Collect and record case management statistics daily
• Prepare monthly statistical and outcome measures reports for Director
• Review and forward weekly update reports to the Region of Halton
• Review all resident intakes, discharges and restrictions
• Prepare weekly Personal Needs Allowance requisitions
• Attend all seminars and training sessions as requested by Management
• Assist in any other duties or responsibilities as requested by Management
• Adhere to standards based upon values and philosophy of The Salvation Army and the Halton Lighthouse
• Participate in all Case Management and Staff Team Meetings
• Knowledgeable of Fire Safety and Emergency Evacuation Plans
• Responsible to work safely and report unsafe or unhealthy working conditions
• Engage in formal evaluation sessions with his/her supervisor

Organizational Responsibilities

• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities
• Maintain information in confidence as required
• Participate as an active and responsible team member in all work groups through which position responsibilities are achieved
• To attend all seminars and training sessions as requested by Management
• Represent the organization in a professional and engaging manner
• Participate in regular supervision and performance review process
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s Health and Safety policies and procedures.
• Engage in formal evaluation sessions with his/her supervisor at 3 and 6 months during the first year of employment and annually thereafter
• Participate in ongoing professional development and training.
• Adhere to standards that are consistent with the values and philosophy of The Salvation Army and the Halton Lighthouse.
• To Participate in all Case Management and Staff Team Meetings
• To Be knowledgeable of Fire Safety and Emergency Evacuation Plans
• Responsible to work safely and report unsafe or unhealthy working conditions to the Health and Safety Committee
• Read and follow the Policy and Procedure Manual and the Employee’s Handbook. Every employee must read (and sign that they have read) a copy of the Residential Policies and Procedures, understand that they are required to adhere to all of the Guidelines in their dealings with Clients, as well as with Staff and Administration
• As required and is applicable, make suggestions that will improve efficiency, working conditions and procedures to Management

• Completion of more than two (2) years of Community College
• Post-Secondary Education or equivalent with a background in Social Work, i.e. Social Services or Human Services Diploma preferred
• A minimum of one (1) year of prior related experience, including front-line casework experience in a social services environment
• Solid background of how to work with people from diverse backgrounds and enjoy assisting others to solve problems
• Strong-oral and written communication skills
• Self-motivated and disciplined
• Knowledge of issues facing persons experiencing housing crisis
• Knowledge and sound understanding of the Mental Health and Addictions support systems available to individuals in the region of Halton
• Knowledge of various social issues pertaining to homelessness and its impact on the families served
• Good interpersonal skills
• Ability to work independently as well as part of a team
• Strong networking ability to develop healthy partnerships with new and existing groups and organizations within the region of Halton.
• Certified in First Aid/CPR and Non-Violent Crisis Intervention
• Valid Ontario Driver’s License, personal vehicle required and insurance, current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
• Experience/Working knowledge of Microsoft Office
• Provide an original copy of a Criminal Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment.
• Screening through The Salvation Army Abuse Registry.
• An understanding of the mission and purpose of The Salvation Army in Canada.
• Alternative combinations of education and experience may be considered.

In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.

Successful candidates will be required to provide a satisfactory Criminal Record Check and/or Vulnerable Sector Screening.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.