Thrift Store Manager – Perm FT – Suncoast Citadel

The Thrift Store Manager is responsible for overseeing the operation of the Goderich Thrift Store to ensure consistent profitability of the store by implementing national and regional standards in sales, customer service, merchandising, marketing, public relations, store staff training, reclamation, and product donation flow, and the processing of in store donations.

1. Operations

• Direct all operations of the store to meet sales targets and control expenses while managing customer service standards.

• Supervise and as necessary participate in sorting and tagging merchandise, unloading donations, stocking shelves, and processing customer purchases and or exchanges

• Plan store layout to attract customers, including window displays and merchandise displays, decides on in-store promotions and auctions; ensure attractiveness of the store through ”Tidy Maintenance”

• Maintain a high level of customer service and create an attractive environment for customers.
• Determine and maintain appropriate stock levels based on spot checks of the store and reviewing weekly sales records.

• Responsible for supervising a team of employees and volunteers to ensure standards in sales, customer service, merchandizing, marketing, and public relations are achieved.

• Ensure that customers and donors are served in a courteous and efficient manner; address customer concerns, suggestions and complaints as needed.
• Implement inventory controls: retrieve, sort, appropriately price and discard or recycle any stale or un-saleable items on an ongoing basis; seek to protect the store from inventory shrinkage by close visual monitoring.
• Work with other Salvation Army programs to deliver emergency and disaster services as assigned by the Corps Officer(s); supporting other Community and Family Services programs which may include de-escalation and supporting vulnerable individuals.
• Monitor the truck schedule for garbage and recycling trucks for regular pick up.
• Maintain a visible online presence on the store’s Facebook page

1. Human Resources

• Hire, orientate, train, reward, discipline and terminate in consultation with the Corps Officer ensuring compliance with and Territorial/National Standards, and the Ontario Division Human Relations Department.
• Provide ongoing, consistent coaching, performance feedback, and manage the evaluation (including probationary evaluations) of all thrift store employees ensuring that they work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army.
• Responsible to ensure that each position for those supervised has a clearly defined and up-to-date job description and job duties, outlining that employee’s authority and responsibilities, in consultation with Ontario Division Human Relations Department and Corps Officer.
• Prepare, post, and maintain all departmental work schedules for those supervised in accordance with operational requirements ensuring adequate coverage.
• Identify training requirements, make recommendations, and develop strategies and recommendations for employee and volunteer development; ensure that all staff and volunteers have completed the required operations and Health & Safety mandatory training and it is up to date.
• Complete payroll supervisory functions in UltiPro inclusive of approving vacation, sick time, etc. for staff; respond to inquiries from staff regarding payroll matters. Enter hours in UltiPro for approval by the Corps Officer.     Interview prospective students and volunteers, orientate, train, and supervise as required.
• Coordinate the posting of available positions; participate in the selection, and orientation process for new staff, including initiating of the appropriate documentation process.

1. Communication

• Communicate any maintenance issues in a timely manner to Corps Officer
• Attend regular Ministry Unit Management Meetings and provide up-to-date reports on store business activities etc.
• Communicate regularly with the Corps Officer to ensure consistent adherence to Ministry Unit Store Policies/Promotions and for support as needed.

1. Business and Administration

• Manage in-store budget within guidelines; execute budget objectives by attaining sales margins, maintaining staff cost ratios; profit objectives as established by the region; ensure that banking is completed nightly or as per store policy into the appropriate financial institution.

• Complete all financial/operational paperwork and submit same to Corps Officer in a timely manner, and in accordance with organization standards.

• Analyze store financial statements; strategizes appropriate action to attain financial goals, monitor cost of goods and store supplies.
• Ensure that policies and procedures are adhered to regarding cash handling etc.
• Determine and submit requests regarding in-store operational needs and supplies as necessary.
• Complete all operational paperwork and submit same to Ministry Unit office in a timely manner, and in accordance with organization standards.

1. Health and Safety

• Responsible to maintain a level of competency and understand Sections 25 and 26 of the Occupational Health and Safety Act (OHSA).
• Ensure that the equipment, materials, and protective devises as prescribed (OH&SA) are provided and maintained in good condition.
• Monitor compliance with health and safety legislation, provide advice, make recommendations and improvements, and assist with the development of company policies/guidelines/handbooks as it relates to health and safety.
• Ensure that proper procedures are followed in the event of a workplace injury or illness.

• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

• Provide oversight to WSIB claims and other health and safety matters as required, participate in the supervision of Early and Safe Return to Work plans where applicable. Ensure the steps in the Early and Safe Return to Work Program are followed as required.

 MANAGERIAL/Technical RESPONSIBILITY:

• This position reports directly to the Corps Officer or designate
• The incumbent is responsible for the direct supervision of 3 FTE Thrift Store Clerks and volunteers which varies from week to week.

 FINANCIAL AND MATERIALS MANAGEMENT:

• Assist with the materials management of donations/product flow in the thrift store.
• Oversee the cash and debit sales, ensure that bank deposits balance and are deposited nightly as per store and TSA policy; the float is secured for the next day.

WORKING CONDITIONS:

• This is a permanent full-time position.
• Flexibility in work schedule is required.
• Work schedule will vary from week to week and will include weekdays and/or Saturdays.

• This job requires the ability to lift/ move up to 25 lbs. and reach, bend, twist, and crouch frequently; work in a standing position for long periods of time.

• Travel is required for this position to attend meetings etc.

Hours of work and shifts are as per Thrift Store operational requirements Tuesday to Saturday, 9:45 a.m. to 5:15 p.m. The hours of work and hours of operation are subject to review as required.

This position is considered a management position for the purposes of the Employment Standards Act of Ontario and as such is not covered by various ESA rules, including but not limited to those related to hours of work, daily and weekly rest periods, and overtime compensation.  Salary is based on average minimum weekly hours of 35 per week and hours worked are compensated through the salary amount.

Education, Qualifications and Certifications:

• Completion of a College Diploma in Business/Retail Management or equivalent.
• Basic accounting experience is required.

• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements:

• Minimum of three (3) years of prior related retail store management experience, specifically in secondhand merchandise preferred and supervisory experience.
• Experience with cash registers, cash handling, and related processes and procedures i.e., bank deposits, summary reports, etc.
• Valid Ontario Class “G” Driver’s License, own vehicle, and insurance; a current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
• Good merchandising skills and a flair for conceiving and implementing creative merchandising themes.

Skills and Capabilities:

• Proactive self-starter with the ability to work independently.

• Attention to detail, problem solving and analytical skills.
• Must have strong skills and experience using word processing (WORD); spread sheet use (EXCEL); specific programs related to The Salvation Army.

• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible.
• Excellent interpersonal, motivational, leadership, organizational and customer service skills.
• Exhibit good listening skills, have strong oral/written communication skills.

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

• Self-motivated/disciplined.

• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Attentive listening skills for the purpose of supervision, coaching, and conflict resolution.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities

Successful candidates will be required to provide a satisfactory Criminal Record Check and/or Vulnerable Sector Screening.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.