Thrift Store Supervisor

Mission and Values:

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values

The Salvation Army Canada and Bermuda has four core values:
Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

Position Purpose Summary:

The Store Supervisor ensures the efficient and effective reclamation, processing, and distribution of goods at the thrift store; providing excellent service to guests, fulfilling various sales and production roles within the store, and assists the manager by directing tasks and providing oversight, as assigned. Will be responsible for opening/closing and daily reporting. In addition, the Supervisor authorizes payments and return merchandise, resolves problems and guest complaints as they arise, and assists in training and monitoring new staff.

This is a full time position at 40 hours per week, Tuesday to Saturday.

The hours are 9:00 a.m. to 5:30 p.m.

1. Operations

• Directs all operations of the Thrift Store
• Ensures attractiveness of the store through “Tidy Maintenance”
• Monitors loss prevention program in compliance with the budget
• Oversees and participates in facility management including cleaning, maintenance, repairs in/outside and grounds maintenance
• Ensure proper processing of donations and store merchandising
• Comply with all legislative and company policies and procedures adhering to Health and Safety, Operations, Financial, and other company policies
• Lock up sales cash and receipts at the end of each shift
• Performs other duties as assigned
• Purchasing of items required by the Thrift Store
• Responsible for Petty Cash and Petty Cash Transactions
• Receive Cash/Cheques for Donations to the Ministry Unit and give out Manual Receipts and deposit monies in the bank.
• Prepare paperwork for weekly Sales to Accounting Operations

1. Supervision

• Provides supervision to staff and volunteers and ensures adherence to quality standards for volunteers or temporary staff for special events/activities
• Assigns work to others in work unit and reviews for quality
• Takes responsibility for staff safety by ensuring overall compliance with all safety procedures and by monitoring Health & Safety policies and procedures
• Monitor performance and employee/labour relations issues and provide report and feedback to Corps Officer/s
• Will provide input into hiring, recruitment, training and terminations
• Provide resolution to employee and guest concerns or refer as necessary
• Ensure Payroll and scheduling are completed and entered into Ulti-pro

Education/Certifications:

• Completion of High School (an alternative level of education and experience may be acceptable)

Experience and Skilled Knowledge Requirements:

• Minimum of one to two years of prior related experience, including retail and supervisory experience
• Cash handling experience is required.

• Brand awareness would be a definite asset.
• Basic math skills required to calculate discounts and percentages as well as reading skills.
• Knowledge and experience using a cash register, debit machine and/or credit card processing is a definite asset.
• Ability to stand for long periods with frequent twisting, bending, crouching and reaching is required.
• Ability to lift/move up to 25 pounds on a regular basis.
• Treat the property of The Salvation Army with due care and caution.
• Ability to maintain information in confidence and exercise good judgement.
• Ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Participate in mandatory orientation training, on-going professional development and training.
• Participate in regular supervision and performance appraisal process.
• Represent the organization in a positive, professional and engaging manner.
• Must comply with all Salvation Army policies, procedures and associated legislation.
• Exhibit good listening skills, have strong oral/written communication skills and respect authority.
• Self-motivated/disciplined.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Excellent interpersonal skills, integrity, and adaptability.
• Attention to detail, problem solving and analytical skills.
• Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
• Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Successful candidates, prior to hiring, may be required to provide:

• Background check consent
• Education verification