Thrift Store Supervisor

Clarenville’s Thrift Store Supervisor will provide service to customers, sort incoming products and maintain all store operations. As part of its regular duties, this role will also assist the Corps Officer in providing community and family services in the Town of Clarenville as well as the surrounding area.

Thrift Store Operations (60%):

• Assist the Corps Officer in executing store operations
• Determine and maintain appropriate stock levels
• Determine and submit requests regarding in-store operational needs and supplies as necessary
• Supervise, as well as, participate in sorting and tagging merchandise, unloading donations, rotating merchandise, stocking shelves and performing cash transactions
• Responsible for assisting and supervising a team of volunteers to ensure standards in sales, meeting sales target, customer service, merchandising, marketing, and public relations are achieved
• In consultation with the Corps Officer, develop/plan the store layout to attract customers, including merchandise displays, decide on in-store promotions and auctions and advising of any recommendations for new racks and shelving and signage
• Serve the customers in a courteous and efficient manner by listening to and addressing customer concerns, suggestions and complaints and discussing with the Corps Officer as needed
• Ensure accuracy in the completion of all customer transactions
• Prepare sales summaries when required; contribute to meeting store budgets by maintaining customer service standards
• Ensure that banking is completed daily as per store policy
• Work with Corps Officer to attain financial goals; monitor cost of goods; ensure that policies and procedures are adhered to regarding cash handling
• Inventory control: retrieve, sort, price, and discard or recycle any stale or un-saleable items on an ongoing basis; seek to protect the store from inventory shrinkage by close visual monitoring
• Oversee and participate in ensuring the maintenance and cleanliness of the store is up to standard policy
• Communicate any maintenance issues in a timely manner to supervisor

Volunteers:

• May participate in the recruitment of volunteers in consultation with the Corps Officer
• Participate in the regular supervision of volunteers
• Conduct appropriate ongoing volunteer training for all aspects of merchandise handling including receiving, sorting, stocking and check out – as well as all aspects of customer service
• Monitor, volunteer’s performance, and report any concerns/questions to the Corps Officer
• In consultation with the Corps Officer prepare volunteer work schedules; plan coverage for vacation/sick days
• Provide corrective feedback to improve  volunteer performance; positive feedback (reinforcement) to recognize good performance

Health and Safety:

• Monitor staff safety practices in compliance with health and safety standards, and prepare and submit and act on incident reports; provide calming intervention as required ensuring the safety of everyone
• Assist in the orientation of new volunteers regarding health and safety procedures, Ministry Unit Store Policies/Promotions, etc.
• Responsible to report any serious health and safety infractions or problems in accordance with policies to the Corps Officer
• Responsible to ensure that volunteers comply with all safety procedures and by monitoring Health and Safety policies and procedures
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures

Community Family Services (40%):

• Perform client intake, as required
• Arrange for pickup of food
• Coordinate Toy Drive at Christmas and oversee distribution of toys
• Update Link2 Feed to ensure accuracy of client files
• Assist Corps Officer with emergency situations such as transients, emergency food bank and other associated duties
• Promote and actively seek clients and their children to attend camps and facilitate transportation as required (Mom’s & Tots/Family Services Children camps, etc.)
• Monitor and evaluate, with Corps Officer, the flow of services and programs for effectiveness
• Perform other duties as assigned

Education, Qualifications and Certifications:

• Have post-secondary education in or experience working in the community services field
• Alternative level of education and experience may be acceptable

 Experience and Skilled Knowledge Requirements:

• Have a minimum of one (1) year of prior related experience in the retail sector, including some cash handling experience and supervisory experience
• Experience with cash registers and related processes and procedures i.e. bank deposits, summary reports, etc.
• Basic math skills are required to calculate discounts and percentages
• Product brand awareness would be an asset
• Experience working in a computerized environment

Skills and Capabilities:

• Ability to establish and maintain effective working relations and elicit co-operation of others; able to supervise and direct the work of volunteers
• Ability to work harmoniously in a small team environment
• Ability to work with and relate in a positive manner to people who have a wide variety of ages, personalities and needs; have demonstrated compassion and commitment to the marginalized of society
• Possess excellent written and verbal communication skills
• Ability to follow the Salvation Army Standards, Policies and Procedures in the operation of the thrift store and Family Services
• Be able to lift a maximum of 29 lbs.
• Have physical effort/dexterity for continuously standing for long periods of time, frequent twisting, bending, crouching, reaching, reaching overhead, pushing, pulling, lifting, and kneeling
• Be able to maintain a high standard of confidentiality and trustworthiness
• Obtain a Criminal Police/Vulnerable Sector Check and clearance through The Salvation Army Internal Abuse Registry
• Be willing to abide by The Salvation Army Code of Conduct and sign the Code of Conduct Receipt and Acknowledgement Form
• Possess a valid driver’s license
• Ability to work within a Christian faith-based setting and uphold the mission, vision and values of The Salvation Army