Treatment Program Manager

POSITION PURPOSE SUMMARY:

Reporting to the Director of Operations & Residential Services, the Treatment Program Manager is responsible for oversight of Harbour Light’s Addictions Treatment Program, including but not limited to, intake of new clients and management of the program’s components: Stabilization, Pre-Treatment, Phases 1-4, Volunteer Work Experience Program and the Alumni Group

HOURS: The normal work week is Monday to Friday, 8:00 a.m. to 4:00 p.m. The workday includes 7 ½ paid hours with a ½ hour unpaid lunch break.

• Plans, develops, revises, and coordinates the delivery of Harbour Light’s Treatment Program, its policies, protocols, and day-to-day operating procedures in compliance with governmental, licensing and The Salvation Army standards, including accreditation requirements.
• Hires, orientates, trains, schedules, evaluates, and schedules staff in accordance with the collective agreement and Residential Standards; handles discipline and terminations in conjunction with the Director of Operations & Residential Services; deals with complaints/grievances; may participate in union negotiations.
• Oversees case management, ensuring that professional clinical practices are in place to provide superior client care with respect to intake, counselling, support, referral, networking, and other services, including appropriate use of rehabilitative and disciplinary measures.
• In conjunction with the Assistant Manager, ensures proper records and files are maintained for each client, writes progress and in-depth reports, and provides information on the outcomes of the program & the progress of each client.
• Liaises with community resources and encourages community involvement in programs; identifies and pursues
• opportunities to enhance program delivery by seeking community partnerships and/or new funding sources; engages with outside agencies and stakeholders to promote the Treatment Program and ensures that bed usage is maximized.
• Maintains effective working relationships and communication with both internal and external stakeholders, striving for continuous quality improvement.
• Develops strategies and recommendations for staff & volunteer development and delivery of client-based programs.
• Prepares qualitative and quantitative reports as required; develops quality-assurance standards and measurements; oversees program evaluation.
• Ensures that clients have access to spiritual help as part of their recovery, including Reflections, Chaplaincy services, and Sunday worship.
• Convenes weekly department meetings; regularly Harbour Light Management Team meetings; participates in in-service training as scheduled.
• In conjunction with the Assistant Manager, monitors staff safety practices in compliance with health and safety standards.
• Prepares, analyzes, submits, and acts on incident reports.
• Participates in or delegates the conduct of allowable physical searches; maintains appropriate records of searches and house logs.
• In conjunction with the Assistant Manager and Intake Counsellor, oversees practicum students and orientation process.
• Participates in preparation of and monitors compliance with departmental budget; authorizes program expenditures up to a pre-determined amount; responsible for purchasing supplies and maintaining inventories.

• Willingness to adhere to the Mission and Values of the Salvation Army and Vancouver Harbour Light
• Willingness to work in a drug and alcohol-free environment with a zero-tolerance policy; must have a minimum of 5 years clean time (sobriety) if in recovery from alcohol or drug use.

Education/Certifications:

• The successful job applicant will have completed an undergraduate university degree or have an equivalent combination of education and practical experience in a social services background.
• Have or be willing to acquire the following certificates:
• Current Certification in First Aid/CPR
• Non-Violent Crisis Intervention
• Mental Health First Aid
• Motivational Interviewing

Experience:

• At least 5 years of related experience, including experience working with marginalized clientele in a residential setting, supervising staff in a union environment, and budgeting.

Required Skills/Knowledge:

• A positive attitude towards the homeless and individuals with substance use and concurrent disorders, and a good understanding of the challenges they face.
• Ability to work independently, prioritise, and manage multiple tasks and a variety of demands in a fast-paced environment.
• Good verbal and written communication skills, effective listening skills, and good attention when reading and occasionally working with numbers.
• Detail-oriented with a high level of accuracy in document creation
• Intermediate to advanced skills in Microsoft Word, Excel, and Outlook
• Flexible, self-motivated, adaptable

Successful candidates, prior to hiring, may be required to provide:

• A valid Class 5 (or higher) BC Driver’s License and a clean driver’s abstract
• Criminal Record Review Program clearance
• Completion of our online Armatus Abuse Training and required Health and Safety training