Leader of Quality Management Office

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. We are proud to be a not-for-profit organization dedicated to giving back to the communities where we live and work, and to ensuring our employees thrive in our award-winning, collaborative culture. We are one of Canada’s Most Admired Corporate Cultures and are recognized as a Caring Company, a designation for national leaders in community investment and social responsibility.

Our team of 2,100 professionals work across six provinces. We excel by living our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring the health and wellness of our employees and their families, along with personal and professional growth, through a variety of programs and support at all levels of our organization.

Along with Medavie Health Services, we are part of Medavie — a national health organization with over 6,400 employees. Together, our mission is to improve the wellbeing of Canadians.

Job Title: Leader of Quality Management Office

Department: Operations

Competition: 8111

Internal/External: Internal/ External

Employment Type: Full Time, Permanent

Location: Quebec, Ontario, Nova Scotia or New Brunswick

Salary: Competitive Compensation and Benefits

Reports To: VP, Operations

The Opportunity

Are you our next Leader of the Quality Management Office (QMO)? If so, you’ll be accountable for the long-term oversight, planning and continuous improvement of Quality here at Medavie Blue Cross. You will drive multiple quality initiatives across the business with measurable impacts on customer satisfaction, product performance, quality costs, and productivity. Additionally, you’ll provide strategy, leadership and guidance to enforce quality standards, processes and goals while supporting multiple applications with varying users, technologies and complexities.

We’re looking for a strategic leader who is attuned to the ever-changing needs of our customers and business to lead in the recommendations, development, and implementation of continuous improvement initiatives. You should be familiar with Agile practices as it pertains to the QA world, and you’ll work closely with operational teams to collaborate on best practices supporting agile disciplines. This requires leadership and execution of large, complex, and cross-functional initiatives; therefore the successful candidate will demonstrate process excellence as well as project management, change management, and communication skills to manage improvement initiatives and effectively deliver results.

This position provides the unique challenge to lead the Quality Approach Program at Medavie Blue Cross, a Phased and multi-faceted program to embed and enhance quality in every aspect of our business.

Key Responsibilities

Drive execution of quality initiatives across the organization to achieve strategic quality improvement objectives;

Provide delivery quality strategy consulting across the organization, utilizing quality processes and practices to deliver direct value to the client;

Establish and drive improvement toward appropriate lag and lead indicators in support of our corporate goals and objectives;

Formulate and maintain quality control objectives which are married to corporate policies and goals;

Support the QMO in activities geared toward process and/or document improvement, process optimization

Collaborate with leaders and other key stakeholders to provide quality improvement expertise in the planning, implementation, and evaluation of quality initiatives designed to improve operational processes, service utilization and efficiency practise;

Identify and assesses quality improvement needs across the organization related to the integration of quality improvement methodology, evidence-based systems, and tools within everyday work processes;

Support the QMO in monitoring performance indicators across the operation utilizing Quality management principles, concepts, tools, and methods;

Champion a program for the implementation and sustainment of a continuous improvement culture that reduce costs and improve product quality and service;

Ensure initiatives and interventions meet quality management standards.

Required Qualifications

Education:
Minimum of a Bachelor’s Degree in business, engineering ,operations or Quality required, or equivalent combination of education and work experience;

Lean Six Sigma Green or Master Black Belt Certification is required;

Project Management Professional (PMP) certification is an asset;

Completion of Quality Management, Risk Management from a recognized quality institution or related courses is preferable.

Work Experience:
8-10 years hands-on experience, leading Quality Programs and building systems;

Significant and effective experience in a senior leadership role with experience in organizational development, management, strategic planning preferably in health care;

Program and Project management experience related to Business transformation or Business Process Management at a senior level

Proven ability to effectively build partnerships and take a relationship-based approach in working with internal and external stakeholders to deliver process efficiencies, cost savings, minimize operational risks, and increase process harmonization;

Knowledge of and experience in successfully implementing a framework for change management;

Established experience managing projects across multiple stakeholder functions and levels (from direct reports to peers to executives) through a project management approach;

Demonstrated knowledge of quality improvement principles, methods, and tools and proven track record for defining and implementing testing efficiencies;

Experience in creating, improving, or managing an end to end Quality Management Program.

Other Qualifications:
Outstanding knowledge of Lean-Agile principles and methodologies;

Shown accountability to external and internal partners;

Quality-first attitude

Outstanding interpersonal, communication (verbal and written) and negotiation skills and a demonstrated ability to work with all levels within an organization;

Computer Skills:
Must be familiar with quality improvement methods, tools, and software, such as Microsoft Word, SharePoint, Excel, and PowerPoint and meticulous attention to detail is expected;

Strong database skills are expected;

Basic QA analysis and informatics competencies, and the proven ability to identify and apply industry best practices and benchmarks to develop “best-in-class” QA process models and target performance metrics;

Superior experience in implementing, tracking and continuously improving metrics and reports to support both business process improvements and operations across the organization.

Language Skills:
Written, spoken and reading in English minimum; spoken and reading in French an advantage

We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Medavie Blue Cross will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Blue Cross is an equal opportunity employer.

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