Program Coordinator

The Community and Family Services office exists to meet human needs and be a transforming influence in our community.

The Program Coordinator sources and secures resources (funds, human, in-kind) to support and sustain the programs and ministry of The Salvation Army Moncton Community and Family Services.

The Incumbent plans and facilitates the effective coordination of the CFS program and its activities, according to the organization’s standards and ministry guidelines. This role will organize and conduct the annual Christmas Food Hamper, Christmas Kettle Fundraising Campaign, toy program, special projects, and fundraisers to support program needs.

The Program Coordinator will also network with government and community social services providers to coordinate resources for the benefit of clients and program and provide client referrals.

1. Program Coordination:

• Coordinate/organize/develop ongoing and seasonal programs such as Christmas Hamper, Toy Distribution, Summer Camps, Community Dinners, drop-in programs, community kitchen etc.
• Assist the Director with ongoing strategic planning to ensure programming reflects client need as these may evolve in our changing socioeconomic climate
• Work with the Director to ensure that programs (including program reviews, inspections, and audits) meet contractual, legal and internal requirements.

1. Administration and Finance:

• Maintain accurate records of client information on The Salvation Army’s computer system while maintaining confidentiality and providing statistical reports.
• Maintain accurate written records, logs of activities, including activity reports and statistical information.
• May prepare and submit grant/funding applications; complete timely, accurate reports as required.
• Receive, record, secure monetary and non-monetary donations; ensure information is forwarded to Corps Officer for the issuing of donation receipts for income tax purposes.
• Perform other position related duties as required.

1. Community Relations:

• Network with Salvation Army, government, and community social services providers to coordinate resources for the benefit of clients and program.
• Represent The Salvation Army Community and Family Services within the community, as directed by the Director of Moncton CFS.

1. Volunteer Coordination:

• Provide direction and support to volunteers and ensure that they work together to achieve the purposes of the organization
• Responsible to coordinate, review, and assign weekly workload for all Community and Family Services volunteers
• Submit strategies and recommendations for volunteer development to Corps Officer/Director
• Monitor volunteer safety practices in compliance with health and safety standards, and prepare, submit, and act on incident reports, under the authority of the Director; providing calming intervention, as required
• Report any safety hazards, maintenance problems, equipment, or supply needs to the Director

CRITICAL RELATIONSHIP MANAGEMENT

Internal:

• Director
• Corps Officer
• Health and Safety Committee

External:

• Community members/clients
• Community partners such as Government and community social services providers
• Social media

MANAGERIAL Leadership RESPONSIBILITY:

• This position reports directly to the Director of Moncton CFS
• Initial and primary point-of-contact for all community and family services clients

FINANCIAL AND MATERIALS MANAGEMENT:

• Gift card distribution, tracking and safe keeping
• Program and volunteer record keeping, reports and statistics
• Responsibility for the wise use of own resources.
• May be authorized to spend, disburse, or collect small amounts of cash and has very little input into the annual budget.

WORKING CONDITIONS:

• Working environment is typically in the office in generally agreeable conditions
• Little travel associated with this position
• Ability to repeatedly lift 20 to 30 pounds
• The incumbent will work under the following disagreeable conditions:
  • Verbal abuse
  • Dealing with angry people
  • Work schedule may impact life (seasonal events)

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Education, Qualifications and Certifications:

• Post-secondary certificate or diploma in Social Work or other related field
• Safe Food Handling and First Aid/CPR Certifications would be an asset.
• Non-violent crisis intervention training would be an asset.
• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements:

• Minimum of two (2) years of prior related experience, including, experience in a specialized social services program; inclusive of supervisory experience.
• Supervisory/management skills and the ability to lead, coach and motivate.
• Experience dealing with office equipment and tools.
• Knowledge of community-based resources and experience networking with government and social service agencies.

Skills and Capabilities:

• • A high level of integrity, good judgment, and ability to maintain appropriate confidentiality.
  • Ability to work independently and participate as an active and responsible team member in a cooperative team environment.
  • Represent the organization in a positive, professional, and engaging manner.
  • Exhibit good listening skills, have strong oral/written communication skills and respect authority.
  • Ensure all clients are treated with dignity and respect.
  • Self-motivated/disciplined; a flexible self-starter with the ability to multitask in a fast-paced environment.
  • Ability to work effectively with clients and staff in a culturally diverse environment.
  • Sensitivity, awareness, and understanding of client’s needs, problems, interests, skills, deficiencies, and idiosyncrasies.
  • Respect and work effectively with individuals of diverse culture, socioeconomic, and ethnic backgrounds.
  • Attentive listening skills for the purpose of supervision, counseling, and conflict resolution.
  • Excellent interpersonal, organizational and communication (oral and written) skills.
  • Strong organizational and time management skills with the ability to complete assignments and meet deadlines with minimal supervision.
  • Attention to detail, problem solving and analytical skills.
  • Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
  • Proficient in working in a computerized environment must have strong skills using Microsoft Office Suite.
  • Ability to organize and prioritize multiple tasks in a fast-paced environment.
  • Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
  • Screening through The Salvation Army Abuse Registry.
  • Valid New Brunswick Class “5” Driver’s License, personal vehicle required and insurance, current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
  • Ability to provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required.

Hours of Work: Monday to Friday

9am – 5pm with a 1/2 hour unpaid lunch break.

Expected Start Date – June 7th, 2021