ENROLMENT REPRESENTATIVE

Enrolment Representative, RPT

• (17625)

POSITION SUMMARY

Reporting to the Manager, Student Records, Retention and Enrolment, the Enrolment Representative will provide expert advice and assistance regarding a diverse range of general college and academic program information, college related events and services, academic policy and college processes while providing general knowledge of the other areas as required. The successful candidate must retain a wide range of knowledge on programs, courses, academic policies, Humber and Ministry of Colleges and Universities policies and procedures, college services and campus events.

Duties may include the following:

• Responding directly to inquiries related to the College and Office of the Registrar services or processes
• Directing specific subject matter questions to experts within the Office of the Registrar or within the academic faculties as appropriate for further assistance
• Providing information and/or directions to a variety of on-and-off campus events and campus services
• Providing assistance using the college website and accessing services through our student portal (MyHumber) or information through our Student Information System (Banner).

Daily duties can include front desk reception, answering general emails, providing guidance on fees and student account enquiries, verification of enrolment requests and other in-person activities. The Enrolment Representative may also be assigned records and registration tasks which include processing transcript requests, education verification forms, support with credential mailing, inventory count, etc. The Enrolment Representative is also responsible for providing information and services through multiple service paths including in-person, email, and telephone.

QUALIFICATIONS

The successful candidate will possess at a minimum a two year diploma from a post-secondary institution, as well as a minimum of two years of practical experience in a complex service environment that includes financial transactions. Previous experience working in a Registrar’s Office and/or experience working at a Welcome Desk would be considered an asset. The incumbent must demonstrate use of initiative both in planning of their work and in taking a proactive approach to addressing customer concerns. The incumbent must possess excellent oral and written communication skills in order to explain complex policies and procedures effectively. Additional skills and qualifications include: excellent interpersonal, listening, customer service, telephone, and organizational skills; the ability to multitask throughout frequent interruptions, fluctuating volumes, and ongoing deadlines; the ability to perform basic arithmetic; the ability to undertake tasks and duties according to procedures and standard processes; the ability to work well under pressure while demonstrating confidence and good judgement; and flexibility in working as a team member or independently.

In addition, the incumbent must possess good working knowledge of the College as a whole, the departments, the academic faculties and key personnel. Strong computer skills including proficient keyboarding and web navigation skills, along with knowledge of email software and Microsoft Office Suite, specifically in Excel are also required.

Hours of work: 24 hours per week to be scheduled anytime from Monday to Friday between the hours of 8:30am-4:30pm. A weekly schedule will be provided one (1) week in advance. If there are any scheduling changes, notice will be provided.

Successful Applicants:

• Must have access to a reliable internet connection.
• Should be comfortable working from home/remotely, until such time where the transition to on-campus work resumes (pending direction from government officials).
• Should be comfortable working the first two (2) weeks on campus for training purposes. Physical distancing measures and safety protocols will be in place.
• Should be comfortable working on campus once per week on a regular and on-going basis. The on-campus work schedule may change based on operational needs.

We thank all applicants for their interest in this position. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective collective agreements.

Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment. Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Hours Per Week 24

Position Type Regular Part-Time Support

Minimum Salary 15.16

Maximum Salary 19.25

Work Locations Lakeshore Campus 3199 Lakeshore Blvd. West Etobicoke M8V 1K8

Job Family Student Affairs and Services

Deadline to Apply May 17, 2021

Job Posting 5/11/21

Department Office of the Registrar