Residential Services Supervisor

MISSION AND VALUES:

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Core Values The Salvation Army Canada and Bermuda has four core values:
Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

The Residential Services Supervisor provides day-to-day supervision to the departmental staff and provides assistance, guidance, and support in the development and delivery of Emergency, Transitional and Supportive Housing program services for the ministry unit. As scheduled by the Executive Director, this role works on call for staff.

This is a full-time position, Monday to Friday, 12:00 Noon to 8:30 pm.

Accountabilities:

PROGRAM SUPERVISOR:

• Provide day-to-day supervision to staff and provide guidance, training, support, and assistance and participate in hiring,
  orientating, training, and evaluating of staff, as directed
• Report on, make recommendations, and provide input and support to the ED as it relates to the hiring, supervision,
  training, performance management and termination of staff, departmental policy and procedures, and residential issues
  and concerns
• Give input to planning, developing, and revising policies, protocols, and day-to-day operating procedures for all areas of
  assigned programs; operation in compliance with government and Salvation Army standards including accreditation
  requirements
• Assist the ED in developing and coordinating the delivery of designated programs; may be responsible for ensuring
  workflow is maintained and safety of participants and employees in the absence of the ED
• Serving as a supervisor on-call, and under the direction of the ED, will provide guidance, assistance, and direction to staff
  and report incidents and issues to the ED
• Monitor and ensure employee safety practices are compliant with safety and health standards and prepare, submit, and act
  on incident reports as indicated by HR/ED
• Identify and recommend proactive safety measures to the ED based on needs and concerns
• Monitor, coordinate, and direct all aspects of the program(s) operations in accordance with the Mission, Vison and Values
  of The Salvation Army
• Ensure the proper implementation of the Case Management System including intake, support, referral, networking,
  teaching life skills and other direct services to participants; this includes appropriate use of rehabilitative and disciplinary
  measures; may be required to fill in as backup on occasion, as necessary
• Participate in or delegate the conduct of room searches according to policy; ensure documentation of searches and results
  in logbook
• Ensure employees maintain the security and upkeep of the building
• May provide back-up support and or assume functions at front desk area or other program areas, as needed, including
  tasks that may require lifting weighted objects
• Respond to complaints from participants in the program(s)
• Liaise with community resources and encourage community involvement in programs
• Develop a supportive relationship and cooperate with employees, participants, volunteers and students

ADMINISTRATION:

• Establish and maintain proper records and files for each assigned program, write progress and in-depth reports and provide
  information on the outcome of the program(s) and the progress of each participant
• Schedule employees in accordance with Union and government contracts and Residential standards; may respond to and
  resolve complaints in the absence of the ED and with the advice of HR
• Provide statistical and evaluative information to management levels when required

Education, Qualifications and Certifications:

• Minimum of a 2 – 3 year diploma in a Social Services related field; an equivalent combination of education and experience
  may be considered

Experience and Skilled Knowledge Requirements:

• Two to three years of prior related experience, including experience in a social service setting, supervision, budgeting,
  working with marginalized individuals, and a social services background
• Valid certification in First Aid/CPR, WHMIS, and Non-violent crisis intervention training would be valued asset

Skills and Capabilities:

• Professional Writing, Oral Communication, Decision Making, Organizational and Time Management
• Proficient in Microsoft Office (i.e. Word, Excel, Publisher, Access, and PowerPoint); the Internet and Email
• Proficient in administration and files management procedures
• Attention to detail, problem solving and analytical skills
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
• Complete tasks with minimum amount of supervision
• Confident, self-motivated, mission minded, team player, able to work with others
• Be flexible, motivated, adaptable, and able to thrive in a fast paced non-profit and union environment; be an efficient
  problem solver
• Demonstrate a dependable work ethic and the ability to manage multiple tasks simultaneously
• Work independently; maintain confidentiality; while part of a larger team, projecting a positive, professional, and helpful
  attitude
• Ability to communicate effectively, and exercise good interpersonal skills by displaying tact, courtesy and patience with
  supervisors, peers, participants, employees, students, and visitors
• Ability to manage stress and workload in a positive manner
• Ability and willingness to lift/move equipment up to 20 pounds
• Ability and willingness to obtain First Aid/CPR, WHMIS, and Non-violent crisis intervention training
• Ability and willingness to obtain a satisfactory Criminal Reference Check and other such clearances that The Salvation Army,
  CSC, the Social Development group, MB and others may require
• Ability and willingness to work with, support, and serve marginalized people in a compassionate, non-judgmental manner
• Ability and willingness to adhere to, uphold, support, and promote The Salvation Army’s mission, vision, and values in the day-to-day operations of the department

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted. Internal Applicants, must advise your managing supervisor of your intentions prior to submitting your application.