Shelter Worker

The Shelter Worker provides a safe and secure environment for guests, tenants and visitors. They contribute to the efficient and effective operation of the facilities during their shift.

Hours:

• 24/7 operation
• Casuals must have good availability and not restrict shifts due to time of day.

Guest Services:

• Ensures the dignified and respectful and respectful treatment of all shelter guests and apartment tenants focusing on equitable provision of goods, services and support. Ensures ongoing enforcement of policies and behavioral guidelines to support guests to have a successful stay and an organized departure.

Administration and Communications:

• Serves as the Salvation Army representative to shelter guests, apartment tenants and visitors on the telephone, electronically and in person.  Participates in complete and comprehensive utilization of all available and prescribed methods of communication regarding guests, tenants and staff.

Health, Safety & Environment:

• Participates in ensuring staff and guests comply with all safety precautions, policies and procedures.  Takes an active role in ensuring responsible stewardship of shelter resources.

• First Aid – required at hire
• Food Safe – required at hire
• WHIMIS – will train
• HIFIS training – will train
• NVCI training or accepted equivalent – will train

Experience:

• Proven ability in conflict resolution
• Proven competency in office 365
• Delivering services within a harm reduction model

Required Skills/Knowledge:

• Experience in Shelter Worker Duties and responsibilities
• Fluent spoken and written English
• Good team and interpersonal skills

PREFERRED SKILLS/capabilities:

• Mental Health First Aid

Successful candidates, prior to hiring, may be required to provide:

• A clear vulnerable sector screening
• Completion of all required Health and Safety training

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements.   

The Salvation Army requires all employees to be fully vaccinated against COVID-19 and provide proof of full vaccination. The Salvation Army will provide reasonable accommodation if the successful candidate cannot be vaccinated due to a medical exemption.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.