Full Time Support Services Coordinator

The Support Services Coordinator is responsible for the supervision of Janitors and the overall day to day cleanliness and maintenance of all The Salvation Army facilities under the H.H.B Housing and Support Services.

Supervision of Support Staff

• Develops and maintains the daily, weekly, and monthly checklists for Support Staff.
• Maintains maintenance, kitchen and housekeeping logs, coordinates scheduled janitorial, maintenance and kitchen procedures; ensures janitorial, kitchen and maintenance guidelines are in compliance with warranties and contracts.
• Supervises and schedules kitchen, janitorial and maintenance staff for the completion of building cleaning, feeding of clients and maintenance requirements.
• Participates in recruitment, orientation, training, performance review and discipline of staff in consultation with the Director of Environmental Services and HR.
• Ensures mandatory training and e-learnings are completed within the set time frame and constantly reviews the skills and competencies of staff to adequately meet the requirements of the job.
• Monitors employee sick time and workers compensation utilizations to ensure effective use of resources.
• Performs and approves staff scheduling and timecards ensuring that appropriate and adequate coverage is always maintained.
• Provides skill development and personal coaching to janitorial, kitchen and maintenance staff.
• Coordinates, prepares, and facilitates staff meetings.
• Assists with the development, updating and evaluation of agency policy and procedures and ensures staff compliance with policy and procedures.

Health and Safety

• Ensures daily vehicle inspection/safety logs and mileage logbooks are being properly kept.
• Reviews relevant vehicle policies and procedures with drivers.
• Trains drivers in the daily use of vehicle inspection/safety logs and mileage logbooks.
• Schedules servicing and regular maintenance of equipment according to manufacturer’s recommendations.
• Ensures that the upkeep and maintenance of Security and Fire Systems are maintained as necessary.
• Rotating Maintenance on-call with Director of Environmental Services for dealing with after-hour & emergency situations.
• Responsible to work in compliance with the Ontario Health & Safety Acts and Regulations.
• Participate in all Health & Safety related accidents and injury investigations.
• Ensure that staff are aware of emergency procedures and are prepared to implement them immediately as necessary.

Maintenance of inventory & supplies

• Receives and fills weekly supply orders from janitorial, kitchen and maintenance departments.
• Ensures housekeeping, kitchen and maintenance supplies are received, stored, and redistributed to the appropriate departments.
• Maintains an inventory of supplies from various sources.
• As assigned by Director of Environmental Services, assists in researching, costing, recommending, or purchasing furnishings & equipment.
• Assists Director of Environmental Services in overall safety in all facilities.
• Perform other duties as required.

MANAGERIAL/Technical RESPONSIBILITY:

• This role reports directly to the Director of Environmental Services.
• This role will have employees as direct reports including maintenance workers, kitchen staff, and housekeepers.

WORKING CONDITIONS:

• Schedule may vary according to requirements of responsibilities – some weekend and evening work may be required.
• Ability to lift/move up to 20 lbs.
• Travel required between the individual units (5 shelters/ buildings).

• Completion of a post-secondary college certificate program in a discipline related to facility operation and building maintenance or an equivalent combination of technical training and experience in building maintenance work.
• Non-Violent Crisis Intervention Certification and CPR/First Aid Certification would be an asset or willing to obtain.
• Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

• Minimum two (2) years of prior related experience in general repairs and culinary procedures (i.e. electrical & plumbing), building systems, fire safety, water treatment and electrical systems, including experience in a residential setting.
• Experience in supervision, leadership, coaching, and motivating staff.
• Proficient in Microsoft Office.

SKILLS AND CAPABILITIES:

• Support for and an understanding of the mission and purpose of The Salvation Army in Canada.
• Maintain information in confidence as required.
• Participate as an active and responsible team member.
• Participate in mandatory orientation training.
• Participate in regular supervision and performance appraisal process.
• Represent the organization in a professional and engaging manner.
• Must comply with all Salvation Army policies and procedures and associated legislation.
• Treat the property of The Salvation Army with due care and caution.
• Self-motivated and disciplined.
• Excellent knowledge of the food and beverage industry.
• A strong understanding of culinary procedures, trends, and standards.
• Interpersonal and collaborative skills for working in a team setting.
• Ability to work under pressure.
• Critical thinking and problem-solving skills to overcome issues in the kitchen.
• Competency in making and implementing effective decisions.
• Excellent interpersonal skills, integrity, and adaptability.
• Strong oral and written communication skills.
• Demonstrated ability to build positive, productive, and supportive relationships with the community, volunteers, and staff.
• Proficient computer skills in using all aspects of Microsoft Office.
• Valid Ontario Class “G” driver’s license, own vehicle and insurance; a current driver abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Please include the Job Title and Ministry Unit in your email subject line.

In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.