Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is currently looking for an Assistant Director of Rooms who shares a passion for excellence and who infuses enthusiasm into everything they do. This person directs and controls the activities of the Front Desk, Concierge, Housekeeping, and Guest Services Teams. They act as the senior manager in these departments when department head is unavailable. They responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Job Requirements
We are looking for candidates who have excellent personal presentation and interpersonal skills. Sound problem solving ability and proficiency in Hotel property management systems are required. Fluency in reading, writing, and spoken English is also required. The ideal candidate will have an outgoing personality and a can-do approach to any task! This position requires standing for the majority of the shift. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays. The ideal candidate will also have a warm welcoming smile and a positive attitude!
Essential Functions:
Manages the Department Heads within the Rooms Division. Ensures thorough communications and follow-up on any problems, guest or employee request or special requirements, and hotel initiatives
Reviews and monitors schedules of staff in all departments in the Rooms Division.
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, and directions.
Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available.
Acts as the senior manager in the Rooms Division in forecasting and budgeting of revenues and expenses for all departments in the Rooms Division.
Preferred qualifications & skills
At least 2 years previous managerial experience in a similar role within in a fast paced luxury hotel operation
Strong command of the English language and additional language(s) a definite asset for career growth
Completion of Post Secondary Education in Hospitality or related field
Requires attention to detail and problem-solving skills, as well as a passion for customer service.
ABOUT FOUR SEASONS HOTELS & RESORTS
Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
What to expect
Employee Travel Program that includes complimentary room nights & employee experience rates at Four Seasons Hotels & Resorts with discounted meals and other services at each location
Excellent Training and Development opportunities
Educational assistance, access to E-Cornell University online courses at discounted pricing as well as in-house training workshops for line and management employees.
Complimentary Employee Meals
A robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, DPSP/RRSP and paid time off.
Learn more about what it’s like to work for Four Seasons:
http://jobs.fourseasons.com
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
Learn more about Four Seasons Toronto on Social Media:
Instagram: @FSToronto
Twitter: @FSToronto
Facebook: https://www.facebook.com/FourSeasonsHotelToronto/
We look forward to receiving your application!
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
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