We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.
What you’ll get
Health/dental/vision insurance—100% coverage option
Employer Sponsored & Voluntary Supplemental Benefits
Registered Retirement Savings Plan
Health & Dependent Care Flexible Spending Accounts
Paid vacation & sick days
Paid holidays
Paid parental leave after one year of tenure
Employee Assistance Program
Career advancement opportunities
Employee discounts
All the equipment you’ll need to be successful
Great colleagues and culture
Monetary value of benefits equals about $300 per month!
Please visit our careers page to review our full benefits offerings
Why Operations at Vacasa
We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. We’re hospitality professionals dedicated to the communities we work with. We’re the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.
What we’re looking for
Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners, you will help us maintain our quickly growing portfolio of vacation homes.
What you’ll do
Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office
Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern
Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
Verify unit availability to assist with scheduling vendor or realtor visits
Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
Identify potential owner leads from walk-ins or incoming calls and pass the information along to your designated Vacasa Business Development Representative
Build and maintain business relationships and open lines of communications with other internal support teams
The skills you’ll need
Technical computer skills required on all forms of hardware – laptops, tablets and mobile devices
Professional in all forms of communications such as in-person, email, phone calls, video calls and texts
Ability to work well under pressure in an agile, fast-paced environment
Excellent time management skills with the ability to change activity frequently and cope with interruptions
Highly responsive and reliable
Strong attention to detail
Adhere to all company policies and procedures
Work Environment and Physical Demands
Availability to work Sunday through Saturday, early mornings and evenings as needed
Ability to use hands to finger, handle or feel, and reach with hands and arms
Ability to stand, sit, and walk for an extended period of time
Reach overhead and below the waist
Regularly push, pull, and lift up to 25 pounds
Occasionally lift or move up to 50 pounds
Bend, stoop, squat, kneel, and twist
The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.
Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.
An offer of employment for this role will be contingent upon the successful completion of a background check.
Apply Now
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