Associate Retail (CSJ)

Position Title Associate Retail (CSJ)

FTE 1.00

Compensation Type Hourly

Salary Minimum $16.25

Benefits

Location City New Hamburg

Location Country Canada

Location Description

Applications Close Date May 09, 2021

Start Date Jun 07, 2021

Start Date Flexible

Term Length 10 weeks

Qualifications

All MCC workers are expected to exhibit a commitment to: a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.

Required

Self-motivated and willing to take initiative while at the same time willing to work as a team with staff and volunteers

Ability to create an atmosphere of a positive Christian presence within the shop

Strong interpersonal skills with people of all ages and backgrounds

Willing and able to work with a variety of people in a friendly way

As a retail business – must be willing and able to work a variety of hours including evenings and Saturdays

Ability to lift 50 lbs. and exert 11 to 25 lbs. of force frequently

Requires about 7.5 or more hours of intermittent standing or walking in a standard workday

Ability to repeatedly bend or stoop to floor level shelves and able to reach upper shelves with use of a stool or a ladder when necessary

Sitting may be required only intermittently and occasionally

Ability to make quick and thoughtful decisions

Basic computer skills (MS Word, MS Excel, Internet)

Healthy balance of patience and energy

Heart for justice, active peacemaking and global understanding

Police vulnerable sector check (required upon hire)

Legally able to work in Canada

As this role is funded through Canada Summer Jobs,

To be eligible, youth must:

• be between 15 and 30 years of age at the start of the employment*;
• be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment**; and,
• have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

**International students are not eligible participants. International students include anyone who is temporarily in Canada for studies and who is not a Canadian citizen, permanent resident, or person who has been granted refugee status in Canada. Youth awaiting a refugee status ruling, as well as those who hold a temporary visitor visa, youth visa or work visa are ineligible. As the objective of the Canada Summer Jobs program is to support youth entering the Canadian labour market, the temporary nature of an international student’s time in Canada does not allow for a long-term connection to the labour market.

Preferred

Experience working with volunteers

Awareness of second hand market, retail trends and merchandising

Knowledge of antiques and collectibles

Job Synopsis This Contract position is responsible for maintaining a high quality of customer service while keeping up in a fast paced, high capacity setting. There are 2 roles, both 10 weeks long at 35 hours/week.

The Associate’s assignments will mainly be in the retail area, including cashier: assisting on cash; providing excellent customer service; issuing refunds when needed, merchandising the floor: maintaining cleanliness; prepping shop for seasonal displays; creating feature displays; putting out priced donations from the workroom, assisting with cash duties as it pertains to the retail area: creating and counting floats, preparing daily reconciliations.

The Associate will also assist in the workroom area: as a receiver, cleaning, hanging and pricing donations for sale.

The Associate will work in close collaboration with all of the Co-ordinators/Managers of the shop and is accountable to the General Manager.

New Hamburg Thrift Centre seeks to be a friendly, caring presence in the community, showing value and respect to all. Practicing and promoting faithful stewardship and care for God’s creation and raising funds for MCC are also key components to the mission statement of this and other MCCO Thrift Shops.

MCC is a charitable organization that partners with churches and community organizations worldwide to walk with people who are disadvantaged. MCC supports activities that provide emergency assistance, reduce poverty, and promote healthy communities, sustainable living and alternatives to violence. As an internationally recognized NGO, MCC currently serves in 57 countries with 716 partners, 1133 staff and 40,000 volunteers.

Challenges

Key Responsibilities General

• Serve as a brand advocate and ambassador for MCC mission and values in every interaction with customers and donors
• Support Co-ordinators/Managers as needed to meet the demands of daily operations
• Assist with special events and projects as needed
• Establish and maintain positive working relationships with volunteers
• Greet customers and donors, respond to questions and provide outstanding customer service.

Workroom and Retail

• Work with management, staff and volunteers in the operation of the store ensuring teamwork, desirable working environment while creating a friendly, welcoming and profitable retail shop with an emphasis on developing a strong, positive first impression for customers
• Operate Point of Sale terminal and handle cash, gift cards and card payments with complete accuracy
• Provide excellent customer service in retail area and congenial interactions with valued volunteers
• Ability to tactfully handle objections and challenges from customers
• Unpack and price merchandise
• Stock sales floor and maintain displays
• Work alongside and support volunteers in the retail area and workroom as required
• Participate in weekly colour rotation of all merchandise
• Take proactive actions in maintaining clean work spaces that meet health & safety standards in the workroom and retail floor
• Assist with light cleaning to ensure immaculately clean retail environment (e.g. sweeping, dusting displays, etc.) and tidy workroom
• Some evening and weekend shifts are required.
• Assist in the ongoing organization of receiving area, workroom, and seasonal storage
• Sort, clean and price donations in various departments as needed

Other

• Assist with kitchen responsibilities( set up, clean up, etc.)
• Share the news about MCC and MCC Thrift Shops in the community
• Perform other job related duties as assigned
• Participate in MCCO Orientation
• Participate in a local faith community, being willing to use personal gifts within this community and model nonviolent peacemaking through respectful interactions with others.
• Maintain a high level of integrity, reflecting Christian respect and Christ’s unconditional love to those with whom you work, including colleagues, partner agencies, the homeless and marginalized
• Answer inquiries about MCC from constituency and general public, communicate MCC’s values.