Reporting to the Vice President of Hospitality Operations, this position is responsible for the overall management and profitability of entertainment offerings at Casino Woodbine, Pickering Casino Resort, Great Blue Heron Casino and Hotel and Casino Ajax while providing support to other Great Canadian Gaming properties in Ontario. The ideal candidate must be highly collaborative, display exceptional communication, interpersonal and analytical skills. The position contributes to a safe and welcoming work environment for all team members, guests, and contractors. The candidate will create a working environment that fosters collaboration, respect, and trust. Additionally, adherence to all policies and procedures, laws and statutes is required. Above all else, must embrace and be aligned with One Toronto Gaming’s culture and philosophy of providing outstanding entertainment experiences.
Key Accountabilities:
Develop, direct, and implement the entertainment strategic plan
Develop and manage the entertainment department budget for the four properties in the Greater GTA
Entertainment Buying (Direct/Non-Direct with Agents) & Contract Negotiations
Develop strategic partnerships with vendors and performers
Technical Requirements of Specials Events and Live Entertainment
Ticketing & Sales Strategies
Planning & Production of Special Events
Coordinate with Marketing Team on advertising, event promotion and membership activation
Coordinate with operations on scheduling and hospitality requirements
In consort with the internal Legal department, review performance riders; negotiate and implement
Pre and Post Analysis/Reporting; analyze performances based on comparisons to pro forma established for each event
Responsible for purchasing or renting production equipment as required
Liaises with Tour Managers to ensure compliance with artists rider’s and fulfill any additional approved requirements
Meets and greets performers, Tour Managers and traveling company upon arrival
Monitors and controls all associated costs
Responds to and resolves issues as escalated
Remain current with entertainment, special events, and music industry developments
Promote gaming properties and entertainment offerings
Collaborates with counterparts in other GCG operations where entertainment is provided
Recognizes the importance of fostering a culture that drives employee engagement
Delivers memorable entertainment experiences to internal and external guests
Develops and cultivates strong working relationships with all stakeholders: guests, ownership, team members, vendors, and regulators
Ensures compliance with licensing laws, health and safety and other statutory regulations
Participate in the hiring and ongoing performance management of Entertainment team members
Performs other duties as assigned or directed
Education and Qualification Requirements:
Embraces the One Toronto Gaming culture and philosophy while having an engaging, infectious and “all about the guest” attitude!
Post-Secondary education in entertainment production or suitable combination of education and experience required
Ability to exceed internal and external guests’ expectations through timely, effective, and service oriented communication
Box Office/Ticketing experience required
Casino Marketing experience an asset
Computer literacy in MS Office
Minimum 5-10 years of experience in the entertainment industry with relevant programming and production knowledge
Operational experience in both mid and large sized entertainment venues is a requirement
Experience in multi-venue and multi-purpose venues an asset
Highly developed negotiation skills
Consummate professional and expert communicator
Multi-lingual as asset
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