Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Hotels & Resorts a truly memorable affair. Signature Events at Fairmont Jasper Park Lodge are one of our most exciting and recognizable offerings. As Director, Banquets, you will provide vision and leadership that fosters an engaged team, ensures quality, efficiency and superior service at each function.
What is in it for you:
Subsidized staff accommodation provided on-site for full time status
Competitive extended benefits package including medical, vision and dental for full time permanent status
Employee Travel Program
Comprehensive Wellness Platform (LifeWorks)
Discounts on food & beverage/spa/golf
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
What you will be doing:
Reporting to the Assistant Director, Food and Beverage, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Follow departmental policies, procedures and service standards
Direct and manage all activity related to the Banquet department, ensuring all service standards are followed
Ensure all functions maintain a first class and positive visual impact; including ambiance, décor and service delivery
Coach and train the Banquet leadership team in all aspects of the department
Follow the annual budget and administer it in a fiscally responsible manner
Ensure all financial reporting is maintained and accurate billing for each banquet meeting is recorded
Respond to guest concerns and react quickly and professionally
Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required
Attend pre-conference meetings with clients to confirm all relevant details are communicated
Liaise with the Conference Services/Catering Department to ensure that a common vision in direction is further developed, shared, and maintained
Balance operational, administrative and Colleague needs
Conduct regularly scheduled departmental meetings
Follow all safety and sanitation policies when handling food and beverage
Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
Other duties as assigned
Your experience and skills include:
Three Years Previous leadership experience in banquet operations or multi-unit food and beverage required
Strong knowledge of Microsoft Office, Word, Excel, Property Manager and Sales and Catering system preferred University/College degree in a related discipline required
Pro Serve certification required
Valid Alberta Driver license required
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Proven ability to build a strong and diverse team
Train the Trainer and Interaction Management and asset
Ability to focus attention on guest needs, remaining calm and courteous at all times
Excellent communication skills and organizational skills
Strong interpersonal and problem solving abilities
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Your team and working environment:
Fast-paced, upscale, luxury hotel
Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this a great place to develop lifelong connections
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for AccorHotels?
We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued. We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit https://www.accorhotels.jobs/home.aspx
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