District Manager – Quebec/East Region

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Your Opportunity at BioScript

We are looking for an experienced and passionate individual with a deep understanding of pharmaceutical and patient support program. This is a full time role, supporting the Quebec/East Region which may require occasional travel to cover the other Canadian provinces for team meetings, etc. when required.

Reporting to the Senior Program Manager of NavieGo Patient Programs, the District Manager role has a strong combination of performance analytics, case management and people skills. The successful candidate will oversee team performance, assessment, and determine opportunities to improve operational excellence in their designated geography. They are responsible for the direct management of team members comprised of case managers in their jurisdiction. The collaboration with the broader team of program managers is a critical component of this role.

You will be accountable to:
Successfully enhance customer facing interactions by adding value and providing leadership support in the management of support staff;

Mentor, coach and direct a regional team in providing best in class customer experience and operational execution;

Daily monitoring of team activities and performance;

Create and maintain regionals specific training for drug and reimbursement as market landscape evolves;

Identify Patient, Health Care Providers and Program needs and deliver solutions in collaboration with cross functional colleagues;

Analyze program metrics and create a plan of action to proactively address issues;

Direct report creation and timely delivery of performance metrics and related reporting to Senior Program Manager;

Ensure the highest standards of quality and conduct all activities in an ethical and compliant manner;

Work in partnership with a pharmaceutical manufacturer to understand and contribute to achieving their goals and ensuring program optimization;

Ensure optimal support for assigned Patient Support Program and related market events (e.g.: public listing, competitor entry, etc.);

Rapidly respond to external/internal customer needs and look for opportunities to continuously improve services;

Maintain customer support / trust & value while navigating the changing landscape by providing adapted offerings; and

Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities

Your experience includes:
University degree in business, life sciences or nursing;

Minimum of 5 years’ experience in multiple cross-functional areas applicable to the position, including 1-3 years proven track record of sales success in the pharmaceutical industry;

People management experience;

Knowledge of the healthcare landscape including private and public payers;

Experience in specialty services and drug delivery options in support of medicines whether they can be administered via infusion or sub-cutaneous means is an asset;

Experience in dealing with key opinion leaders and healthcare professionals;

Must be self-directed and team oriented;

Ability to travel, access to a personal vehicle/ability to drive, some travel may require an overnight stay;

Strong ability to manage change, ambiguity and work in a rapid and evolving environment;

Strong strategic thinking, analytical and problem solving skills;

Strong focus on customers and improved of patient outcomes;

High level organizational skills, strong sense of priority setting and focus on executional excellence and implementation;

Excellent collaborative skills and ability to work effectively and efficiently across organizations to deliver on priorities;

Demonstrated abilities in project management;

Strong presentation skills; and

Compliance driven; understanding of applicable industry codes and laws, regulations.

Let’s Talk

It takes passionate, empowered and inspired people to deliver exceptional patient care and support. If you’re looking for a collaborative and dynamic workplace where you can bring and be your best, we have a role for you.

Please submit your application by clicking ‘Apply Now’ before August 6, 2021.

BioScript Solutions only collects applicants’ information directly through our official recruitment portal, UltiPro. We will not request, handle, or receive resumes or personal information through any other service. If you are redirected to another site, please advise [email protected].

About BioScript

Our mission is to Simplify Access to Specialty Care. Since 2001, BioScript Solutions has supported patients with chronic illnesses and rare diseases by providing access to complex drug therapies and delivering full-service specialty care solutions at every stage of their treatment journey. From our home base in Atlantic Canada, we’ve grown into a national network of clinics, pharmacies, and patient support programs operating from over 100 locations across the country. We are proud of our diverse and engaged team of over 800 team members who support each other, make an impact in the communities we serve and put the patient first in everything that we do.