Full time Thrift Store Supervisor

The Thrift Store Supervisor ensures that the Cornwall Thrift Store is organized, neat and provides service to customers.

• Determine and maintain appropriate stock levels.
• Responsible for assisting and supervising a team of employees and volunteers to ensure standards in sales, customer service, merchandizing, marketing, and public relations are achieved.
• Serve the customers in a courteous and efficient manner by listening to and addressing customer concerns, suggestions and complaints.
• Ensure accuracy in the completion of all customer transactions.
• Supervise as well as participate in sorting and tagging merchandise, unloading donations, stocking shelves and performing cash transactions.
• Prepare sales summaries when required; contribute to meeting store budgets by maintaining customer service standards.
• Inventory control: retrieve, sort, price and discard or recycle any stale or un-saleable items on an ongoing basis; seek to protect the store from inventory shrinkage by close visual monitoring.
• Assist with the store layout plans to attract customers including window displays and merchandise displays; advising of any recommendations for new racks, shelving and signage.
• Oversee and participate in ensuring the maintenance and cleanliness of the store is up to standard policy including practicing “Tidy Maintenance.”

Human Resources:

• Participate in the recruitment of staff and volunteers.
• Provide training for new and existing employees and volunteers as requested.
• Monitor employee and volunteer’s performance.
• Prepare employee/volunteer work schedules;  complete time sheets and planning coverage for vacation/sick days.

Communication:

• Communicate any maintenance issues in a timely manner.
• Ensure consistent adherence to Ministry Unit Store Policies/Promotions.
• Determine and submit requests regarding in-store operational needs and supplies as necessary.

Health and Safety:

• Orientation of new employees and volunteers regarding health and safety procedures, Ministry Unit Store Policies/Promotions, etc.
• Responsible to report any serious health and safety infractions or problems in accordance with policies.
• Responsible to ensure that employees and volunteers comply with all safety procedures and by monitoring Health and Safety policies and procedures.

Perform other position related duties as required.

Education/Certifications:

• Completion of a Community College diploma or equivalent in a related field of study.
• Alternative combinations of education and experience may be considered.

Experience:

• Have a minimum of one (1) year of prior related experience, including retail, marketing, supervisory and/or store management experience.
• Cash handling experience is required.
• Experience with cash registers and related processes and procedures i.e. bank deposits, summary reports, etc.

Required Skills/Knowledge:

• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
• Treat the property of The Salvation Army with due care and caution
• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
• Maintain information in confidence as required.
• Participate as an active and responsible team member.
• Participate in mandatory orientation training.
• Participate in regular supervision and performance appraisal process.
• Represent the organization in a professional and engaging manner.
• Must comply with all Salvation Army policies and procedures and associated legislation.
• Brand awareness would be an asset.
• Time and process management skills.
• Ability to motivate others.
• Basic math skills are required to calculate discounts and percentages.
• Ability to stand for long periods with frequent twisting, bending, crouching and reaching is required.
• Ability to lift/move on a regular basis up to 40 pounds.
• Exhibit good listening skills, have strong oral/written communication skills and respect authority
• Self-motivated/disciplined.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Excellent interpersonal skills, integrity, and adaptability.
• Ability to work in a cooperative team-oriented atmosphere.
• Support for and an understanding of the mission and purpose of The Salvation Army in Canada

Successful candidate will be required to provide upon hiring:

• A clear criminal record check
• Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

HOURS:  37.5 hours per week. Operational hours are Monday to Saturday 9am-5pm with a 30 min unpaid lunch break.(store hours are Monday to Saturday 9:30-4:30)

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, must advise your managing supervisor of your intentions prior to submitting your application.