Open to both Internal and external
Support Staff (CUPE)
Posting In effect from
Closing Application Date
Closing date for internal CUPE applicants
Internal CUPE applicants must submit their application by 4pm on the “closing date for internal CUPE applicants” for their Seniority to be recognized. If the position is still open after that date they will be considered alongside external applicants.
Applications will be reviewed commencing the “closing date for internal CUPE applicants” and may continue until the position is filled
Auxiliary (Over 4 Months)
Anticipated Start Date
Position End Date (If Applicable)
The Hours of work are subject to change depending upon departmental requirements
The hours of work will be Monday to Friday, 7 hours a day, 8:30 am to 4:30 pm
Provides a variety of support services to international students such as cultural adjustment, language assistance, dealing with crisis situations, immigration matters, conducting informational sessions and assisting in the recruitment process. Also assisting students’ families, agents and other stakeholders (including applicable language support when needed). Identifying and approving homestay families and locations, placing students and troubleshooting as needed.
MAJOR DUTIES & RESPONSIBILITIES
Provides first point of contact for information for all international students regarding issues related to cultural adjustment, study and work visas, health and mental care, medical insurance, and other aspects related to adjusting to living and studying in Canada.
Provides referrals to appropriate TRU and external services/stakeholders as necessary.
Act upon the emergencies related to the students at any time within Canada (including criminal offenses, hospitalizations, accidents and death).
Managing virtual communication channels and front desk support.
Corresponds with students, parents and overseas agents prior to departure; meets incoming students; introduces host families/students.
Assists with recruitment and promotional activities, educational fairs and other marketing related events.
Provides assistance for on and off campus housing and accommodation needs.
Identifies, visits, evaluates and approves homestay families and locations; matches students with host families; corresponds with host families and students.
Creates, assembles and provides information packages to students.
Provides liaison, support, advice and information between international students and their families, international, government and community agencies, homestay families, and University departments.
Provides translation and interpretation services on behalf of the students, their families and agents. Marketing and recruitment documents translation as required.
Assists international students with registration and timetabling.
Monitors students’ progress; addresses any student concerns.
Organizes and presents workshops, informational sessions, special events including orientation, follow up orientation, graduation, language/cultural sessions and social events.
Immigration related support services including workshops and information sessions on a regular basis.
Associate Director, International Student Services and Study Abroad
Completion of an undergraduate degree or four years of post-secondary education
Four (4) years’ related experience including a minimum of two years work experience in a client-centred, multi-cultural environment and a minimum of two years working or studying in a foreign country where the specified language is the primary language of communication
SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB
Fluency with a foreign language (Hindi/Punjabi)
Strong cross-cultural communications skills
Understanding of the Canadian post-secondary education system and environment
Regulated International Student Immigration Advisor (RISIA) qualification (preferred)
Understanding of cultural adjustment issues
Working knowledge of Microsoft Office programs, social media and digital platforms
Ability to perform electronic data entry
Valid Class 5 BC Drivers License
Ability to deal courteously and tactfully with students, staff and members of the general public
Ability to communicate effectively both verbally and in writing
Ability to operate related equipment
Flexibility to work on weekends and after hours
Working in close proximity with students, parents, host families, stakeholders and overseas clients in office and public settings
Local and international travel
Please Note: If you are selected for interview, External Candidates will be required to bring a copy of their transcripts to the interview
The salary for the above position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879, as it presently exists.
CUPE Grade 10 $33.53
Please Note: This position may be subject to a 90% salary for the first 560 hours of employment.
Kamloops, BC CA (Primary)
# of Hires Needed
Thompson Rivers University -> TRU World -> International Ed – Student Support
Diversity and Inclusion Commitment:
Thompson Rivers University is strongly committed to hiring based on merit with a focus on fostering diversity of thought within our community. We welcome those who would contribute to the further diversification of our staff, our faculty and its scholarship including, but not limited to, women, Indigenous, Black and People of Color, persons with disabilities and persons of any sexual orientation or gender identity. Please note that all qualified candidates are encouraged to apply, however applications from Canadians and permanent residents will be given priority.
NOTE: To learn more about Thompson Rivers University or living in Kamloops or Williams Lake please visit our Career website.
To help us with our recruitment effort, please indicate your email/cover letter where (vacanciesincanada.ca) you saw this job posting.