International Student Advisor – Hindi/Punjabi Speaking

Application Restrictions

Open to both Internal and external

Job Type

Support Staff (CUPE)

Posting In effect from

20/7/2021

Closing Application Date

4/8/2021

Closing date for internal CUPE applicants

4/8/2021

Internal CUPE applicants must submit their application by 4pm on the “closing date for internal CUPE applicants” for their Seniority to be recognized. If the position is still open after that date they will be considered alongside external applicants.

Applications will be reviewed commencing the “closing date for internal CUPE applicants” and may continue until the position is filled

Full/Part Time

Full Time

Support Type

Auxiliary (Over 4 Months)

Anticipated Start Date

10/8/2021

Position End Date (If Applicable)

1/4/2022

The Hours of work are subject to change depending upon departmental requirements

Schedule

The hours of work will be Monday to Friday, 7 hours a day, 8:30 am to 4:30 pm

Schedule Description

DUTIES

Provides a variety of support services to international students such as cultural adjustment, language assistance, dealing with crisis situations, immigration matters, conducting informational sessions and assisting in the recruitment process. Also assisting students’ families, agents and other stakeholders (including applicable language support when needed). Identifying and approving homestay families and locations, placing students and troubleshooting as needed.

MAJOR DUTIES & RESPONSIBILITIES

Provides first point of contact for information for all international students regarding issues related to cultural adjustment, study and work visas, health and mental care, medical insurance, and other aspects related to adjusting to living and studying in Canada.

Provides referrals to appropriate TRU and external services/stakeholders as necessary.

Act upon the emergencies related to the students at any time within Canada (including criminal offenses, hospitalizations, accidents and death).

Managing virtual communication channels and front desk support.

Corresponds with students, parents and overseas agents prior to departure; meets incoming students; introduces host families/students.

Assists with recruitment and promotional activities, educational fairs and other marketing related events.

Provides assistance for on and off campus housing and accommodation needs.

Identifies, visits, evaluates and approves homestay families and locations; matches students with host families; corresponds with host families and students.

Creates, assembles and provides information packages to students.

Provides liaison, support, advice and information between international students and their families, international, government and community agencies, homestay families, and University departments.

Provides translation and interpretation services on behalf of the students, their families and agents. Marketing and recruitment documents translation as required.

Assists international students with registration and timetabling.

Monitors students’ progress; addresses any student concerns.

Organizes and presents workshops, informational sessions, special events including orientation, follow up orientation, graduation, language/cultural sessions and social events.

Immigration related support services including workshops and information sessions on a regular basis.

REPORTS TO

Associate Director, International Student Services and Study Abroad

QUALIFICATIONS

EDUCATION:
Completion of an undergraduate degree or four years of post-secondary education

EXPERIENCE:
Four (4) years’ related experience including a minimum of two years work experience in a client-centred, multi-cultural environment and a minimum of two years working or studying in a foreign country where the specified language is the primary language of communication

SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB

Fluency with a foreign language (Hindi/Punjabi)

Strong cross-cultural communications skills

Understanding of the Canadian post-secondary education system and environment

Regulated International Student Immigration Advisor (RISIA) qualification (preferred)

Understanding of cultural adjustment issues

Working knowledge of Microsoft Office programs, social media and digital platforms

Ability to perform electronic data entry

Valid Class 5 BC Drivers License

Ability to deal courteously and tactfully with students, staff and members of the general public

Ability to communicate effectively both verbally and in writing

Ability to operate related equipment

Flexibility to work on weekends and after hours

WORKING CONDITIONS

Working in close proximity with students, parents, host families, stakeholders and overseas clients in office and public settings

Local and international travel

Please Note: If you are selected for interview, External Candidates will be required to bring a copy of their transcripts to the interview

The salary for the above position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879, as it presently exists.

Pay Band

CUPE Grade 10 $33.53

Salary rate

Please Note: This position may be subject to a 90% salary for the first 560 hours of employment.

Location

Kamloops, BC CA (Primary)

# of Hires Needed

1

Organizational Unit

Thompson Rivers University -> TRU World -> International Ed – Student Support

Diversity and Inclusion Commitment:
Thompson Rivers University is strongly committed to hiring based on merit with a focus on fostering diversity of thought within our community. We welcome those who would contribute to the further diversification of our staff, our faculty and its scholarship including, but not limited to, women, Indigenous, Black and People of Color, persons with disabilities and persons of any sexual orientation or gender identity. Please note that all qualified candidates are encouraged to apply, however applications from Canadians and permanent residents will be given priority.

NOTE: To learn more about Thompson Rivers University or living in Kamloops or Williams Lake please visit our Career website.

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