Associate Registrar, Registration & Records

Date Posted: 03/13/2024

Req ID:36529

Faculty/Division: Ontario Institute for Studies in Education

Department: Registrar’s Office Student Experience

Campus: St. George (Downtown Toronto)

Description:

About us:

OISE is recognized as a global leader in graduate programs in teaching and learning, teacher education, and education research. OISE’s hub, the Registrar’s Office and Student Experience (ROSE), is often the first and last point-of-contact with students. We attract, admit, engage, guide, serve and support a broad range of diverse constituents removing barriers and obstacles to facilitate a positive experience for all students. We aim to deliver student-centred, community focused, seamless and integrated services to future and current students, graduates, faculty and staff in an environment of mutual respect that promotes student satisfaction, engagement and success. Through collaborative partnerships, our goal is to promote equitable access to academic, financial, personal/professional development programs and services beneficial to student success. We aspire to proactively pursue innovation in all services, processes and clear/transparent communications and to provide an environment that will assist in attracting, supporting and engaging students. We work together to make the ROSE a great place to work, learn and grow.

Your opportunity:

As the Associate Registrar, Records & Registration, you will work as a key partner in accomplishing ROSE’s goals. Working under the direct supervision of the Director, Student Experience, you will play a critical role in developing and implementing operational workflow for registration, course enrollment, and graduation cycles to support OISE’s enrollment objectives while helping to provide an excellent student experience. Drawing on your expertise in registrarial systems and data analysis, you will create student records plans and structures that aim to improve the quality and integrity of our student data and academic records and help us reinforce data-driven decision making. Your proven ability to evaluate processes and navigate a highly complex, decentralized graduate faculty, along with your knowledge of academic regulations and graduate education administration, will enable you to build improvements that support the Institute’s objectives and achieve our service level expectations. Your exemplary communication skills and diplomacy will enable you to liaise closely with OISE’s departments to advise students who are seeking guidance on academic progress matters and to create a safe environment for those who may be experiencing complex or serious circumstances. An experienced supervisor, you will coordinate and oversee the work of the registration team within ROSE.

Your responsibilities will include:

• Analyzing statistical information to inform enrollment projections and planning
• Developing records administration plans to support admission and enrollment objectives
• Advising staff on the interpretation of academic regulations and its impact to students records and assessments
• Verifying that information is kept according to file retention procedures
• Developing registration plans to support admission and enrollment objectives
• Planning and overseeing operational workflow for enrollment and graduation cycles
• Liaising with stakeholders to support intiatives
• Advising students on program and/or course matters by providing options and consequences incorporating personal circumstances impacting academic success and an understanding of an individual’s background.
• Reviewing and assessing student records to determine academic standing and informing students of changes
• Directing the activities of a group of staff-appointed employees all performing a similar function

Essential Qualifications:

• Bachelor’s Degree or acceptable combination of equivalent experience.
• Minimum five years experience in student records/registration/advising within a post-secondary environment, preferably in a post-secondary environment.
• In depth knowledge and understanding of the student lifecycle, including student registration, enrollment and program completion activities and processes.
• Experience analyzing student data to support admission, enrollment, and retention objectives.
• Demonstrated experience with digitized student records, student data management and ensuring data integrity.
• Advanced knowledge of MS Office, with particular strength in Excel.
• Sound judgement and discretion with a proven ability to interpret academic regulations, make informed decisions in complex situations and handle matters of a sensitive and confidential nature.
• Demonstrated ability to take initiative, provide leadership and guidance to team members, delegate work effectively and be a team-player.
• Flexibility with the ability to adapt to changing rules and regulations.
• Ability to work under pressure and manage multiple tasks within a rapidly changing environment while maintaining a high level of accuracy.
• High degree of computer literacy, with ability and inclination to learn new systems and IT tools.
• Excellent interpersonal, communication and client service skills, including tact and diplomacy.
• Excellent organizational, analytical , and problem-solving skills.
• Proven commitment to equity, diversity, and inclusion.

Assets (Nonessential):

• Experience and knowledge of SQL.
• Project Management experience
• Experience supervising and/or training casual staff

To be successful in this role you will be:

• Approachable
• Communicator
• Diplomatic
• Insightful
• Problem solver
• Resourceful

Closing Date: 03/24/2024,11:59PM ET

Employee Group: USW 

Appointment Type: Budget – Continuing 

Schedule: Full-Time

Pay Scale Group & Hiring Zone: USW Pay Band 15 — $93,752 with an annual step progression to a maximum of $119,892. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Student Services

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