Description
The Pathway of Hope/CFS Intake Worker will assist families who are seeking aid and assistance from, or have been referred to, the Centre of Hope Community and Family Services.
KEY RESPONSIBILITIES:
Food Bank
- Meet clients and complete intake as per Community & Family Services processes
- Receive and sort products as they arrive in the Centre when not working with clients
- Ensure all food items are fresh and remove any items which may become stale dated
- Serve up to 50 clients daily
- Pick, pack, and bring the appropriate amount of groceries to clients
- Responsible for the organization, maintenance and general cleanliness of the food bank
- May be required to pick up donations from donor as needed
Pathway of Hope
- Pathway of Hope case worker will be trained in the Pathway of Hope program
- PoH case worker will meet potential participants and complete the pre-screening assessment
- PoH case worker will assist participant family in developing an action plan, and provide ongoing support
- PoH case worker will utilize internal supports to help the client achieve goals. This will include referrals to internal services including the CoH spiritual care supports
- PoH case worker will collaborate with external service providers to ensure clients have access to services they need
Client Services
- Verifies clients meet any potential eligibility criteria
- Obtains appropriate documentation and signed release forms as required under the Privacy Act legislations (latest revision)
- Identify and assess client needs, considering the whole person/family unit including practical, emotional and spiritual needs
- Provide written and verbal referrals to other agencies and workers when appropriate
- Deliver services in accordance with established protocols; this includes, but is not limited to:
- Issue of food bags, clothing vouchers, furniture referrals, and offer other services as directed, including recommendations for financial assistance etc.
- Information regarding other appropriate services provided by the CoH, including spiritual care, and other counselling services.
- Service and follow-up support to emergency response victims as required, at the direction of Divisional EDS Coordinator.
- Responsible for ensuring the CFS office is welcoming while allowing clients to maintain their dignity
Administration:
- Inputs client information in all appropriate electronic systems
- Maintain complete, accurate, up to date documentation in case files
- Maintain the activities required for effective delivery of the Pathway of Hope program
- Maintains accurate and up to date statistics
- Assists in tracking and monitoring of actual assistance versus program budget and identifies potential exceedance of budgets in advance
- Prepares any necessary forms and letters relating to CFS emergency assistance
- Assists with seasonal programs and services as directed by CFS Coordinator
- Provides relief reception duties when requested
Community Liaison:
- Networks with community partners, including other Salvation Army units, who are referral agencies and/or sources of assistance for clients;
- Maintain contact with external community resources
- Attends community meetings as requested by the Coordinator of Community and Family Services
Health and Safety
- Adheres to all health and safety policies and procedures in place; complies with all instructions from the employer concerning health and safety as per the Occupational Health and Safety Act and appropriate governmental agencies
- Ensures all procedures, rules and guidelines for the safety and security of clients and staff are enforced and respected
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
- Relevant post-secondary in social services or equivalent experience.
- Minimum one year’s experience working with a similar disadvantaged client population in an urban setting, effectively identifying and assessing their individual needs.
- Experience in working cooperatively with community resource agencies, particularly in negotiating and advocating for client’s needs.
PREFERRED SKILLS/CAPABILITIES:
- Strong written documentation and correspondence skills.
- Strong computer skills, including a working knowledge of Microsoft Office.
- Must be able to lift and move up to 20 pounds unassisted.
- Must be able to tolerate being physically active for long periods of time.
- Valid driver’s license is an asset.
- Provide a current clear police background check for the vulnerable sector
- Clearance through the Salvation Army internal abuse registry and be willing to sign the Salvation Army Code of Conduct Receipt & Acknowledgement Form
TERM: Full-time permanent; 35 hours per week
To help us with our recruitment effort, please indicate your email/cover letter where (vacanciesincanada.ca) you saw this job posting.