REGIONAL DIRECTOR, FULLTIME, ONTARIO

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Why work with Restaurant Associates? Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.

Job Summary

Now, if you were to come on board as our Regional Director, we’d ask you to do the following for us:

Responsible for the overall direction, coordination, and evaluation of assigned unit(s)

Establishes and maintains effective client and customer relations; identifies client’s needs; communicates unit progress, operations problems, and new Company programs to client

Manages 6-20 subordinate supervisors and related indirect reports including interviewing, hiring, and training employees; planning, assigning, and directing work; conducting timely and meaningful performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems

Interprets financial reports for clients and ensures that clients are aware of current applicable government regulations

Conducts operation audits of regional units to ensure conformance with Company, government and accrediting agency standards and regulations; designs improvements to optimize financial performance and operational productivity; ensures adherence to company purchasing programs

Observes condition of facility when visiting sites for quality control purposes; investigates complaints regarding unit operation and effects satisfactory solutions

Develops and monitors development of realistic and accurate unit and district forecasts and ensures that each unit’s financial performance meets Company and client expectations

Conducts and/or monitors customer, client and associate satisfaction surveys

In conjunction with the Regional Vice President, interprets and ensures compliance with policies, procedures, and guidelines to promote their consistent application within the district

Participates in the sales process by working with the pre-proposal study teams, aiding in presentations, preparing opening team schedules and coordinating/leading opening teams

Conducts client negotiations, renegotiates contracts and coordinates documentation of contract changes

Ensures consistent and equitable administration of human resources policies, procedures, and guidelines to facilitate effective employee relations and support the preferred employer focus; audits performance appraisals and associates’ files; monitors Diversity action plans

Participates in the recruitment process for supervisory and area manager positions

Develops and coaches supervisory and manager associates to meet staffing and succession planning needs, as well as to ensure optimum utilization of district associates

Plans and conducts district meetings, making full use of support staff as needed

Maintains accurate records and documentation of client and associate meetings, discussions and activities

Think you have what it takes to be our Regional Director? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

5+ years related experience and/or training in multi-unit responsibility, or equivalent combination of education and experience

5+ years of senior leadership experience managing, coaching, motivating and developing managers, in a union and non union environment

Post-secondary degree or diploma

Demonstrated ability to identify and analyze problems, find solutions and make solid decisions

Proven financial management skills within a multi-million dollar portfolio

Ability to read and interpret RFPs, contracts and service level agreements

Strong verbal and written communication skills with the ability to speak effectively before groups of customers or associates, as well as prepare routine reports, presentations and correspondence

Proficient with MS Office including Word, Excel and PowerPoint

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [email protected] for further information.

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