Description
Hours:
- Permanent, full-time, benefits and RRSP’s after 3 months
- Hours: Tuesday and Thursday 6:00 am – 6:00 pm, Wednesday and Friday 6:00 am – 2:00 pm
- This position is under an averaging agreement – there is no overtime for the 12 hour shifts
KEY RESPONSIBILITIES:
- Crisis intervention among community, shelter, EWR, and OP guests, liaise with emergency personnel arriving at the Gateway
- Engage with and provide support to community meal guests
- Be a welcoming presence to volunteers, guests, participants, donors
- Act as after-hours reception for both phone and front door, by means of portable phone
- Provide building security while engaging with participants, community & shelter guests
- Hosts / supervises scheduled amenities room activities for residents
- May receive general donations, handles public complaints, acts as primary community liaison, assists outside users or groups renting or offering programs at our facility
- Accurately records day-to-day happenings; maintains logbooks and completes incident reports
- In partnership with shelter staff, assisting shelter guests in everyday situations
- In partnerships with OP advisors; provide support to current and new OP, ie. room checks, tours for new participants, POD visits, etc.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
- Calm demeanor with the ability to bring down the intensity of crisis situations
- Builds rapport easily and quickly with everyone when possible
- Relationship focused, with a proven record of displaying empathy and compassion
- Adaptability to change and frequent interruptions
- Team oriented and able to take initiative
- Grade 12 education or equivalent
- Criminal Record Check
- CPR, First Aid and Non-Violent Crisis Training an asset
PREFERRED SKILLS/CAPABILITIES:
Hours:
- Permanent, full-time, benefits and RRSP’s after 3 months
- Hours: Tuesday and Thursday 6:00 am – 6:00 pm, Wednesday and Friday 6:00 am – 2:00 pm
- This position is under an averaging agreement – there is no overtime for the 12 hour shifts
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