Shelter Supervisor

The Shelter Supervisor provides guidance, support, and supervision to the Men’s Emergency Shelter program.  The three key areas of responsibility include supervision of frontline staff, provisions of services to shelter guests, and overall day-to-day administration of the program.

DAYS and HOURS of work: Monday – Friday; 40 hours/week.  Flexibility of hours is required due to a variety of situations and nature of the position which may create personal inconveniences.  This role will primarily be evening and potential for overnight shifts.

Supervisory

• Participates in recruitment, screening, interviewing, reference checks, and onboarding of shelter staff in coordination with Human Relations
• Provides support, guidance, coaching and direction to shelter staff
• Oversees employee performance and, as required, issues first level staff discipline, including verbal warnings
• Assess and provide formal and informal staff training
• Ensures staff compliance with policy and procedures and training
• Coordinate, prepare, attend, and facilitates staff meetings

• Prepares and maintains shift schedules, including vacation planning, timekeeping

Program Management

• Oversees the development and operation of the shelter program(s)
• Oversee the operation of the Men’s Emergency Shelter department
• Provide crisis intervention for incidents involving staff and/or guests.  This includes follow-up support as needed
• Maintain a safe, supportive, Trauma Informed environment within the shelter.
• Promotes an environment free of discrimination, harassment, and other forms of workplace violence
• Monitor facility to maintain safety of guests and shelter space
• Ensure guest registration data and case notes are entered and maintained in HIFIS

Administration

• Monitors records such as incident reports, case notes, logbooks, and communication book
• Communicate observations and interactions with guests to Shelter caseworker
• Complete monthly statistical reports and other reporting (i.e., funder directed) as required
• Maintain records in compliance with the established Salvation Army’s policy on Retention of Documents or as directed by the funder
• Assists with the development, updating and evaluation of agency policy and procedures and ensures staff compliance with policy and procedures
• Assumes after hours on-call duties as required.
• While onsite, responds to inquiries/emergencies from evening/night staff from all departments as needed
• Comply with Salvation Army policy and procedures
• Update staff timesheets in the online payroll system (UltiPro)

Community Involvement

• Engage with relevant agencies for case conferences and problem-solving relating to specific guests
• Ensure ongoing positive inter-agency relationships
• Act as the primary contact for contracting agencies regarding client issues and referrals

Education, Qualifications and Certifications:  

• Degree in Social Services or equivalent
• Addictions Certification (diploma or certificate) an asset
• Valid First Aid Certification
• Valid Non-violent Crisis Intervention or Verbal Judo
• Suicide Intervention Certification preferred
• Valid Class 5 driver’s license an asset
• Safe Food Handling certificate an asset

Experience and Skilled Knowledge Requirements  

• Minimum three years supervisory experience in similar setting, including at least one year of experience working with those experiencing homelessness

• Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness
• Experience interviewing, and effectively communicating and interacting with individuals experiencing effects of substance use

Skills and Capabilities:

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
• Demonstrated excellent written and verbal communication
• Strong attention to detail, problem solving and analytical skills
• Ability to maintain clear personal and professional boundaries
• Ability to work effectively in constantly changing and sometimes demanding or chaotic environment
• Proven ability to respond responsibly in emergency and crisis situations
• Ability to recommend solutions for complex behaviour issues and to review and monitor Individual Support Plans
• Proven relationship building with contracting agencies and community resources
• Solid understanding of basic budgetary statements
• Proficiency in the use of Microsoft Office Suite and ability to learn Salvation Army reporting programs
• Respect and understanding of The Salvation Army – its mission, culture, and values

Successful candidates, prior to hiring, may be required to provide:

• Background check consent
• A clear vulnerable sector screening
• A clean drivers abstract
• Completion of our online Armatus Abuse Training and required Health and Safety training

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

 Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.