Thrift Store Manager – Simcoes Permanent Full-time

This is a permanent full-time position.  Schedule may vary according to requirements of responsibilities – some weekend and evening work will be required.  Travel may be required.

Normal location of work is at 86 Robinson Street, Simcoe, ON

This position is considered a management position for the purposes of the Employment Standards Act of Ontario and as such is not covered by various ESA rules, including but not limited to those related to hours of work, daily and weekly rest periods and overtime compensation.  Salary is based on average minimum 32 hours per week. Hours worked are compensated through the annual salary amount.

Interested applicants must respond in writing with a cover letter and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Watch/read inspiring stories from some of those who have been helped through The Salvation Army’s programs:

The Salvation Army Support

Fleeing from Persecution

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The Thrift Store Manager is responsible for overseeing the operation of the Simcoe Thrift Store to ensure consistent profitability of the store by implementing national and regional standards in sales, customer service, merchandising, marketing, public relations, store staff training, reclamation, and product donation flow, and the processing of instore donations.

Accountabilities:

1. Operations

• Assist the Corps Officer in executing store operations.
• Determine and maintain appropriate stock levels.
• Determine and submit requests regarding in-store operational needs and supplies as necessary.
• Supervise as well as participate in sorting and tagging merchandise, unloading donations, stocking shelves and performing cash transactions.
• Responsible for assisting and supervising a team of employees and volunteers to ensure standards in sales, meeting sales target, customer service, merchandising, marketing, and public relations are achieved.
• In consultation with the Corps Officer develop/plan the store layout to attract customers, including merchandise displays, decide on in-store promotions and auctions and advising of any recommendations for new racks, shelving and signage.
• Serve the customers in a courteous and efficient manner by listening to and addressing customer concerns, suggestions and complaints and discussing with the Corps Officer as needed.
• Ensure accuracy in the completion of all customer transactions.
• Prepare sales summaries when required; contribute to meeting store budgets by maintaining customer service standards.
• Ensure that banking is completed on a daily basis as per store policy.
• Work with Corps Officer to attain financial goals; monitor cost of goods; ensure that policies and procedures are adhered to regarding cash handling.
• Inventory control: retrieve, sort, price and discard or recycle any stale or un-saleable items on an ongoing basis; seek to protect the store from inventory shrinkage by close visual monitoring.
• Oversee and participate in ensuring the maintenance and cleanliness of the store is up to standard policy including practicing “Tidy Maintenance.”
• Communicate any maintenance issues in a timely manner to supervisor.

1. Human Resources

• May participate in the recruitment of staff and volunteers in consultation with the Corps Officer.
• Participate in the regular supervision of staff and volunteers; assist in the completion of regular performance evaluations and appraisals with the Corps Officer.
• Will complete payroll supervisory functions in UltiPro inclusive of approving vacation, sick time, timesheets, etc. for staff; respond to inquiries from staff regarding payroll matters.
• Conduct appropriate ongoing staff and volunteer training for all aspects of merchandise handling including receiving, sorting, stocking and check out – as well as all aspects of customer service.
• Monitor employee, volunteer’s performance, and report any concerns/questions to the Corps Officer.
• In consultation with the Corps Officer prepare employee/volunteer work schedules; plan coverage for vacation/sick days.
• Provide corrective feedback to improve employee and volunteer performance; positive feedback (reinforcement) to recognize good performance.

1. Health and Safety
   • Monitor staff safety practices in compliance with health and safety standards, and prepare, submit and act on incident reports; provide calming intervention as required ensuring the safety of everyone.

• Assist in the orientation of new employees and volunteers regarding health and safety procedures, Ministry Unit Store Policies/Promotions, etc.
• Responsible to report any serious health and safety infractions or problems in accordance with policies to the Corps Officer.
• Responsible to ensure that employees and volunteers comply with all safety procedures and by monitoring Health and Safety policies and procedures.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

MANAGERIAL/Technical Leadership RESPONSIBILITY:

• This position reports directly to the Corps Officer or designate.
• Required to supervise 3 FT and 3 PT direct reports in the Thrift Store.
• Responsible as a group/work leader.

FINANCIAL AND MATERIALS MANAGEMENT:

• Assist with the materials management of donations/product flow in the thrift store.
• Ensure that policies and procedures are adhered to regarding cash handling etc.
• Oversee the cash and debit sales, ensure that bank deposits balance and are deposited daily as per store and TSA policy; the float is secured for the next day.

WORKING CONDITIONS:

• This is a permanent full-time position based on 32
• Flexibility in scheduling is required
• Work schedule will vary from week to week and will include weekdays and/or Saturdays as per the Thrift Store hours of operation.
• Required to stand for long periods with frequent twisting, bending, crouching and reaching is required.
• Ability to lift/move up to 25 pounds on a regular basis.

Normal hours of work: The hours of work and shifts will be determined in consultation with the supervisor as per operational requirements of the Thrift Store.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Education, Qualifications and Certifications:

• Completion of High School
• Alternative level of education and experience may be acceptable.

Experience and Skilled Knowledge Requirements:

• Have a minimum of one (1) year of prior related experience, including retail and supervisory experience.
• Cash handling experience is required.
• Experience with cash registers and related processes and procedures i.e. bank deposits, summary reports, etc.
• Basic math skills are required to calculate discounts and percentages.
• Product brand awareness would be an asset.
• Experience working in a computerized environment.

Skills and Capabilities:

• Adaptable, proactive and a self-starter.
• Maintain information in confidence and exercise good judgement.
• Work independently and participate as an active and responsible team member in a cooperative team environment. _
• Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Participate in mandatory orientation training, on-going professional development and training, supervision and performance appraisal processes.
• Good merchandising skills and a flair for conceiving and implementing creative merchandising themes.
• Must demonstrate strong interpersonal and communication skills (written/oral). Communicate in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques in both one-on-one and group setting
• Work cooperatively and effectively with others to set goals, resolve problems and make decisions that enhance organizational effectiveness.
• Ability to assess situations to determine the importance, urgency, and risks, and make clear decisions, which are timely and in the best interests of the organization.
• Ability to understand ethical behaviour and business practices and ensure that own behaviour and the behaviour of others is consistent with these standards and aligns with the values of the organization.
• Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment,
• Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

May require screening through The Salvation Army Abuse Registry.