Thrift Store Supervisor – Perm FT – Woodstock Thrift Store

The Thrift Store Supervisor ensures that the Woodstock Thrift Store is organized, neat and provides service to customers.  In addition, they contribute to the store’s success by assisting the Community Ministries Coordinator in executing store operations.

As directed by the Community Ministries Coordinator, the incumbent directly supervises employees and volunteers.  He/She is responsible for providing direction and checking results.

1. Operations:

• Assist the Community Ministries Coordinator in executing store operations.
• Determine and maintain appropriate stock levels.
• Responsible for assisting and supervising a team of employees and volunteers to ensure standards in sales, customer service, merchandizing, marketing, and public relations are achieved.
• Serve the customers in a courteous and efficient manner by listening to and addressing customer concerns, suggestions and complaints and discussing with the Regional Thrift Store Manager as needed.
• Ensure accuracy in the completion of all customer transactions.
• Supervise as well as participate in sorting and tagging merchandise, unloading donations, stocking shelves and performing cash transactions.
• Prepare sales summaries when required; contribute to meeting store budgets by maintaining customer service standards.
• Inventory control: retrieve, sort, price and discard or recycle any stale or un-saleable items on an ongoing basis; seek to protect the store from inventory shrinkage by close visual monitoring.
• Assist Community Ministries Coordinator with the store layout plans to attract customers including window displays and merchandise displays; advising of any recommendations for new racks, shelving and signage.
• Oversee and participate in ensuring the maintenance and cleanliness of the store is up to standard policy including practicing “Tidy Maintenance.”

1. Human Resources:

• May participate in the recruitment of staff and volunteers in consultation with the Community Ministries Coordinator.
• Provide training for new and existing employees and volunteers as requested.
• Monitor employee, volunteer’s performance, and report any concerns/questions to the Community Ministries Coordinator.
• In consultation with the Community Ministries Coordinator prepare employee/volunteer work schedules; may assist with time sheets and planning coverage for vacation/sick days.

1. Communication:

• Communicate any maintenance issues in a timely manner.
• Communicate regularly with the Community Ministries Coordinator to ensure consistent adherence to Ministry Unit Store Policies/Promotions and for support as needed.
• Determine and submit requests regarding in-store operational needs and supplies as necessary.

1. Health and Safety:

• Assist in the orientation of new employees and volunteers regarding health and safety procedures, Ministry Unit Store Policies/Promotions, etc.
• Responsible to report any serious health and safety infractions or problems in accordance with policies to the Community Ministries Coordinator.
• Responsible to ensure that employees and volunteers comply with all safety procedures and by monitoring Health and Safety policies and procedures.

Perform other position related duties as required.

Education, Qualifications and Certifications:

• Completion of a Community College diploma or equivalent in a related field of study.
• Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements:

• Have a minimum of one (1) year of prior related experience, including retail, marketing, supervisory and/or store management experience.
• Cash handling experience is required.
• Experience with cash registers and related processes and procedures i.e. bank deposits, summary reports, etc.

Skills and Capabilities:

• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
• Treat the property of The Salvation Army with due care and caution
• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
• Maintain information in confidence as required.
• Participate as an active and responsible team member.
• Participate in mandatory orientation training.
• Participate in regular supervision and performance appraisal process.
• Represent the organization in a professional and engaging manner.
• Must comply with all Salvation Army policies and procedures and associated legislation.
• Brand awareness would be an asset.
• Time and process management skills.
• Ability to motivate others.
• Basic math skills are required to calculate discounts and percentages.
• Ability to stand for long periods with frequent twisting, bending, crouching and reaching is required.
• Ability to lift/move on a regular basis up to 40 pounds.
• Exhibit good listening skills, have strong oral/written communication skills and respect authority
• Self-motivated/disciplined.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Excellent interpersonal skills, integrity, and adaptability.
• Ability to work in a cooperative team-oriented atmosphere.
• Provide an original copy of a Background Check
• May require screening through The Salvation Army Abuse Registry.
• Support for and an understanding of the mission and purpose of The Salvation Army in Canada.

Normal location of work are at:  190 Huron Street, Woodstock, ON N4S 7A1

The Salvation Army will accommodate candidates as required under applicable human rights legislation.

If you require a disability-related accommodation during this process, please inform us of your requirements.

Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.