Transitional Housing Manager

Reporting to the Director of Programs, the Transitional Housing Manager is responsible to ensure that the Transitional Housing Program Services are delivered in a manner that demonstrates respect for the individual and achieves the goal of providing a home-like environment in keeping with Christian principles.  The Transitional Housing Program operates 148 beds for men and provides daily meals at subsidized rates, spiritual care and community resources support.

DAYS and HOURS of work: 80 hours bi-weekly as scheduled by Director of Programs

Program Operations:

• Give oversight to all matters relating to the efficient, safe and customer oriented operation of the Edmonton Centre of Hope
• Give direct supervision to the Transitional Housing Program staff, ensuring the efficient operation of all services provided including hiring, discipline, dismissal and performance appraisals
• Ensure that all financial matters relating to the Transitional Housing Program, including the Front Desk services, are operated within budget and meet projected income levels. The Transitional Housing Manager gives input and participates in preparing the annual budget for the Transitional Housing Program.
• Ensure the Vision, Mission and Values of the Salvation Army Edmonton Centre of Hope are evidenced in all services delivered by the Transitional Housing Program staff and in all staff interactions with program participants.
• Ensure that Transitional Housing Program staff maintain the security and upkeep of the building and grounds
• Be available to provide support to the Transitional Housing Program staff in the event of an emergency or difficult situation
• Periodically perform a walkthrough of Transitional Housing facility to ensure that the facility is kept in good condition and that any damage or equipment/facility repairs are carried out in a timely manner.
• Work in collaboration with the Maintenance and Environmental Team to ensure the upkeep and cleanliness of the residence.
• Complete weekly inspections of participant rooms and notify program participants of the state of their areas
• Daily read Communications Log and ensure that all matters are followed up on by appropriate staff
• Act as Liaison for Transitional Housing Program Staff with other departments and their managers. ensuring that all staff can work together in a cooperative nurturing work environment.
• Respond to all complaints and concerns brought forward by program participants and staff
• Monitor and ensure staff safety practices are in compliance with health and safety standards, and prepare, submit and act on incident reports; identify proactive safety measures to the OH&S committee.
• Provide back-up support to and or assume functions at Front Desk area or other Transitional Housing Program areas as needed

Meetings:

• Conduct daily Transitional Housing Program Standup Meetings with Transitional Housing Program staff.
• Conduct monthly Transitional Housing Program Staff Meeting and ensure minutes are recorded and distributed as required
• Conduct quarterly meetings with Lead Client Services Worker.
• Attend regular monthly Managers Meetings

Planning and Development:

• Oversee the development, revision, monitoring, and implementation of all policies and procedures relating to the provision of the Transitional Housing Program
• Maintain and develop, under the direction of the Director of Programs, community relations with other social services agencies working in the inner city and encourage their involvement in the Transitional Housing Program

*NOTE: For some jobs, you may be required to provide validated educational documentation.

Education/Certifications:

• Undergraduate University Degree (e.g. B.A., B.B.A., B.Sc.N) or equivalent
• Current certification in Standard First Aid with CPR, Criminal Police Investigation Check, Non-Violent Crisis Intervention

Experience:

• Minimum of three to five (3-5) years related experience in a Social Services/Human Services setting
• Minimum of three (3) years’ experience in a supervisory position.
• Experience and comfortable working with marginalized clientele who have addictions and mental health issues.
• Experience performing administrative duties, computer data input and cash handling.
• Proficient in MS Office, excel and power point.
• Willing to learn and support the Mission and Values of The Salvation Army.
• Must have valid Driver’s License and Clean Driver’s Abstract

• Competent to develop and maintain client relations and interagency relations.

• Strong written and verbal communications skills – clear and simple to understand.
• Strong organizational, note taking, reporting and administrative skills.
• Resourceful, able to work independently and pro-active in resolving issues.

Successful candidates, prior to hiring, will be required to provide:

• Background check consent
• A clear vulnerable sector screening
• A clean drivers abstract

In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.