Accreditation Reviewer and Process Coordinator, Full-Time Temp (6 months)

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

Are you ready and interested in learning about and reviewing social service programs across Canada and Bermuda?  Do you have a passion for quality and a process-oriented mindset?  We are looking for a dynamic individual to engage social service leaders in stimulating conversations about The Salvation Army accreditation standards and processes.  The Accreditation Reviewer and Process Coordinator will be responsible for coordinating the review process, as well as leading virtual and on-site accreditation reviews in Canada and Bermuda.

• Lead, manage and participate on review teams conducting virtual and on-site accreditation reviews for local units based on The Salvation Army Accreditation Standards. Act as team leader of the assigned reviews assisting team members in interpreting standards, time management of the team during the review, and reviewing and ensuring team member work is consistent with Accreditation Guidelines.
• Review all review documents fully for consistency and accuracy with guidelines post-review prior to submission to Department for further processing.
• Interpret and apply standards in variety of settings and explain them in accessible language to team members and those being reviewed
• Build relationships and engage professionally with all stakeholders involved in the review
• Identify areas of risk for further follow up that may arise during review and communicate concerns
• Create training materials for accreditation team members and unit leaders
• Create communication material outlining accreditation process and organizational value
• Guide/Train accreditation team members and unit leaders on the process
• Establish complex schedules and liaise to assign team members for the reviews
• Manage all documentation, files and data associated with the accreditations process
• Liaise with team leaders to ensure preparedness, process adherence and issue identification
• Support local units to interpret standards and develop capacity to achieve standards before or after an accreditation review or conditional pass review. Support can be provided through individualized session or training in a group format.
• Lead, research and coordinate with all stakeholders to revise standards when required
• Support the ongoing development of an internal accreditation database and related training for stakeholders
• Recruit, select and supervise placement student or summer student when required
• Support the ongoing development of resources and tools to support local units
• In collaboration with Accreditation team, identify ways to enhance processes for streamlined practices and improved outcomes
• Support the development of guidelines to guide the accreditation process
• Other duties as assigned

• The successful applicant will have an Undergraduate University degree in a relevant social service field
• 3-5 years of related experience with awareness of the structures and expectations of social services or agency functions within Canada
• Alternative combinations of relevant education and experience may be considered

• Strong ability to work independently while leading a team, interpret standards, troubleshoot and respond proactively to emergent issues during a review, including managing conflict, and assessing for risk
• Must have strong ability to work independently as well as cooperatively as a team member
• Highly attentive to detail and interpersonal professional communication and quality control
• Maintain confidentiality
• Ability to manage work functions in order to meet deadlines and process commitments
• Excellent verbal and written communication skills in English are required, and French language skills are an asset
• Reviews are currently done remotely due to the pandemic, but must be willing and able to travel regularly throughout Canada in the event they are again conducted on-site at a future date
• Working from home office outside of Toronto can be arranged

TO APPLY: Please send your resume to [email protected] and cite competition 21-061 in the subject line of your email.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.