Community and Family Services Worker

The Community and Family Services Worker assists individuals and families who are seeking aid and assistance from, or have been referred to, The Salvation Army. This may involve providing administration and operational requirements of special programs such as Third Party (Cheque/Trustee) Administration.

The incumbent is responsible for the following range of job duties characteristic, or typical of the job class:

• Conducts initial intake assessments (including evaluation of client/family protection issues), determining immediate needs and supports needed by the client
• Provides spiritual guidance and uses every opportunity to pray with and share the Gospel of Jesus Christ with clients/families, enabling them to become part of the Body of Christ
• Through exercising empathetic care, assists individuals to determine an appropriate and mutually agreed upon goal process; facilitates effective problem-solving behaviours of the client/family
• Provides emergency assistance services (i.e. housing, shelter, food, clothing, etc.) in accordance with policy
• Maintains confidentiality and keeps accurate client files and statistical records
• May provide budgeting guidance and/or trusteeship services for clients
• Assists in the organization, maintenance and general cleanliness of the Food Bank, Meal Centre, etc.
• Receives (and/or declines) and sorts/organizes non-monetary donations
• Networks and refers to The Salvation Army, government and community social service providers to coordinate resources for the benefit of clients and program, when necessary
• May develop and conduct workshops for clients/families, as appropriate
• May direct and supervise volunteers, which include recruitment, selection, orientation, training, evaluation and discipline
• Provides input into the operational budget; may be responsible for cash management
• May organize seasonal or special programs (i.e. Christmas Hamper, Toy Distribution, Summer Camps, Food Drives, Community Dinners, etc.)
• Performs other duties as assigned

NOTE: Not all incumbents perform all of the duties described above but perform a similar range of duties.

MINIMUM EDUCATION LEVEL ATTAINED:

The successful job applicant will have completed High School, plus specialized courses of up to six (6) months.

NOTE: An alternative level of education and experience may be acceptable.

SPECIAL LICENSES, DIPLOMAS, CERTIFICATIONS OR REQUIREMENTS:

The successful applicant will hold/have:

• Current Certification in First Aid/CPR
• **See Precautionary Measures**

MINIMUM PRIOR RELATED EXPERIENCE:

The incumbent must have the following experience before hire:

One year but less than three years of prior related experience, including, experience working with multi-barriered persons.

PHYSICAL EFFORT/DEXTERITY REQUIRED:

The performance of the job requires a moderate amount of loading/unloading trucks, sorting donated goods, occasional computer work, intervening in physical confrontations, and leading workshops (if part of role).

The incumbent is required to lift more that 20 pounds

CONCENTRATION REQUIRED:

The performance of the job requires attentive listening (intake/guidance to clients), and occasional computer work.

RESPONSIBILITY FOR FINANCIAL RESOURCES:

The incumbent’s responsibility for Financial Resources:

The incumbent is involved in minor financial matters regularly, or on a relief basis, or has responsibility for the wise use of his/her own resources. He/She may be authorized to spend, disburse, or collect small amounts of cash. The incumbent has very little input into the annual budget. (THOSE HANDLING TRUSTEESHIP/CHEQUE ADMIN. WOULD HAVE RESPONSIBILITY FOR LARGER VALUES.)

RESPONSIBILITY FOR HUMAN RESOURCES:

The incumbent’s responsibility for Human Resources:

The incumbent is responsible for his/her own time and effort only. He/She may demonstrate work methods to new employees/volunteers.

WORK ENVIRONMENT:

The incumbent’s work environment is typically in a community ministries office, at a food bank, or in a warehouse.

The incumbent will work under the following disagreeable conditions:

• Exposure to dirt and fumes etc. of the warehouse/loading dock
• Work-related stress
• Dealing with angry and abusive people

The incumbent may have little to no travel required.

EXPOSURE TO HAZARDS:

The job incumbent may be exposed to the risk of minor to moderate risk of injury or illnesses due to:

• Physical attacks by others (and verbal) (e.g. Disgruntled clients acting out physically or verbally)
• Exposure to infectious diseases
• Moving objects
• Sharp objects

PRECAUTIONARY MEASURES:

The incumbent must take the following precautionary measures (in addition to health and safety rules):

• Universal Precautions
• Non-violent crisis intervention training
• Foodsafe Training
• Take Protective Barriers

Working Conditions:    Full Time – 35 hours per week (Monday to Friday 8:30am – 4:00pm)

CLOSING DATE: September 3rd, 2021

Please send your cover letter and resume in confidence to: [email protected]

Please note any offer of employment will be conditional upon a background check.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

PLEASE NO PHONE CALLS