Detox Manager

Reporting to the Director of Operations & Residential Services, the Detox Manager provides leadership to and oversight of residential withdrawal management services in accordance with governments and Salvation Army standards.

HOURS OF WORK:

• The normal workweek is Monday to Friday, 8:00 a.m. to 4:00 p.m. The workday includes 7 ½ paid hours with a ½ hour unpaid lunch break hour unpaid lunch break

• Directs all aspects of the program’s operations in accordance with the mission and values of The Salvation Army
• Plans, develops, maintains, and monitors all aspects of the program’s service delivery and administrative systems; implements new programs/services to meet changing needs.
• Plans, develops, and revises policies, protocols, and day-to-day operating procedures for all areas of the program’s operation in compliance with government and Salvation Army standards including accreditation requirements.
• Maintains and promotes effective working relationships and communications with government agencies and community partners.
• Hires, orientates, trains, evaluates, disciplines, and terminates in consultation as appropriate; ensures staff safety in compliance with health and safety standards, and prepares, analyzes, submits, and acts on incident reports; deals with complaints/grievances and may participate in union negotiations.
• Participates in the preparation of the budget for the program and ensures compliance with the approved budget; may authorize program expenditures up to a pre-determined amount.
• Oversees and checks the maintenance and care of program facilities, including equipment, furnishings, and assessing capital needs; ensures compliance with all municipal licensing standards including fire, water, health, and safety, etc.
• Prepares qualitative and quantitative operational reports as requested; develops quality assurance standards and measurements.
• Oversees appropriate and effective case management and professional clinical practices.
• Identifies and pursues opportunities to enhance program delivery.
• Ensures that daily bed usage is maximized within detox.
• Coordinates monthly departmental staff meetings.
• In conjunction with Human Relations, assists with the creation of staff development training programs.
• Attends and participates in Harbour Light Management Meetings Program Management Meetings, as scheduled.
• Performs other duties as assigned.
• On-call as scheduled.

Education/Certifications:

• The successful job applicant will have completed an undergraduate university degree or have an equivalent combination of education and practical experience in social services background

Have or be willing to acquire the following certificates:

• Current Certification in First Aid/CPR
• Non-Violent Crisis Intervention
• Mental Health First Aid
• Motivational Interviewing

Experience:

• At least 5 years of related experience, including experience in addictions counseling, supervision of staff in a union environment, budgeting, and working with marginalized clientele in a residential setting

Required Skills/Knowledge:

• Intermediate to advanced skills in Microsoft Word, Excel, and Outlook
• The performance of the job requires continuously monitoring the environment and multitasking, good attention when reading, close listening, and occasionally working with numbers.
• Good verbal and written communication skills, effective listening skills, and organizational skills.
• A positive attitude towards the homeless and individuals with substance use and concurrent disorders and a good understanding of the challenges they face.
• Ability to work independently.
• Detail-oriented with a high level of accuracy and document creation
• Ability to prioritize and manage multiple tasks and a variety of demands in a fast-paced environment.
• Flexible, self-motivated, adaptable

Other expectations:

• Willingness to adhere to the Mission and Values of the Salvation Army and Vancouver Harbour Light
• Willingness to work in a drug and alcohol-free environment with a zero-tolerance policy; must have a minimum of 5 years clean time (sobriety) if in recovery from alcohol or drug use.

Successful candidates, prior to hiring, may be required to provide:

• A valid Class 5 (or higher) BC Driver’s License and a clean driver’s abstract
• Criminal Records Review Program clearance (or willing to get this done)
• Completion of our online Armatus Abuse Training and privacy training

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.